Patents by Inventor A. Lorraine Nicholson

A. Lorraine Nicholson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Independent customer service agents
    Patent number: 8542816
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: September 24, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt
  • Lost and damaged items in a fulfillment network
    Patent number: 8533074
    Abstract: Disclosed are various embodiments for identifying damaged and/or missing items in a fulfillment center. Embodiments of the disclosure can also evaluate loss claims made by a seller for items the seller believes are missing from an inbound shipment to the fulfillment center. Embodiments of the disclosure can also generate a resolution in the form of compensation to the seller if a claim is valid. Shipment data that can include carrier data from a carrier system can also be analyzed to determine the validity of loss claims submitted by a seller.
    Type: Grant
    Filed: March 30, 2011
    Date of Patent: September 10, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: John Ehrhardt, Madeleine J. Fish, Chad G. Goelzer, Mahendra Nerurkar, A. Lorraine Nicholson, Cynthia W. Williams
  • INDEPENDENT CUSTOMER SERVICE AGENTS
    Publication number: 20090122972
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt