Patents by Inventor A N Sankar Ganesh

A N Sankar Ganesh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent assignment of agents
    Patent number: 10657471
    Abstract: A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: May 19, 2020
    Inventors: Vignesh Girishankar, Karthik Viswanathan, A N Sankar Ganesh
  • INTELLIGENT ASSIGNMENT OF AGENTS
    Publication number: 20180225607
    Abstract: A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.
    Type: Application
    Filed: May 12, 2017
    Publication date: August 9, 2018
    Inventors: Vignesh Girishankar, Karthik Viswanathan, A N Sankar Ganesh