Abstract: An online system receives a request from a customer system to send a text message toa recipient system, the request including a phone number of the recipient system. The online system sends a query to a registry system for a throughput allotment applicable to the text message. The online system sends a query to determine the MNO that is associated with the phone number of the recipient system and queries a log to determine a number of messages sent during a previous time period by the customer system to other recipients associated with the MNO of the recipient system. The online system compares the number of messages from the log to the throughput allotment for the MNO to determine whether the throughput allotment has been reached. The online system schedules the sending of the text message to the recipient system in order to comply with the throughput allotment.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for managing software telephones and telephone services, such as customer service support or sales, for multiple clients. Methods consistent with the present disclosure may be implemented as non-transitory computer-readable storage medium, where a processor executes instructions out of a memory when services are provided or organized during a telephone call or a text message communication session. In general, a telephone or text messaging service may be managed along multiple different components including origination services, platform services, and termination services without introducing additional conferencing and/or secondary voice conferencing sessions to calls between clients and respective customers.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for managing software telephones and telephone services, such as customer service support or sales, for multiple clients. Methods consistent with the present disclosure may be implemented as non-transitory computer-readable storage medium, where a processor executes instructions out of a memory when services are provided or organized during a telephone call or a text message communication session. In general, a telephone or text messaging service may be managed along multiple different components including origination services, platform services, and termination services without introducing additional conferencing and/or secondary voice conferencing sessions to calls between clients and respective customers.