Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.

Abstract: A motorized operator for moving a barrier, such as an upward acting garage door, between open and closed positions includes a support mounted adjacent one of a pair of barrier guide tracks or along a barrier counterbalance shaft and a drive mechanism mounted on the support and engaged with an elongated flexible member, such as a chain, cable or cog belt. A cog belt, for example, is connected to a drawbar connected to the barrier at one end and the belt is either connected directly to the barrier at the opposite end or to a storage reel supported for rotation on and with a shaft of a barrier counterbalance mechanism. The storage reel may include a spiral groove and be supported on the counterbalance shaft for axial translation to receive and dereel the belt as the barrier is moved between open and closed positions. One or more belt tensioning pulleys may be mounted on the support.