Abstract: A scale-based customer queueing system includes a ticket dispense machine with an associated controller, and a plurality of scales within a store department. Each of the scales includes a weigh station for receiving items to be weighed, an operator interface configured to display information associated with scale operations, a customer facing interface for displaying information to customers and a controller operatively coupled to the operator interface to effect display of information thereon and to the customer interface to effect display of information thereon. The controller of a first scale of the plurality of scales is configured to operate the first scale as a master queuing scale that communicates with both the ticket dispense machine and the remaining scales of the plurality of scales to carry out a customer queueing system.