Patents by Inventor Aatif Awan

Aatif Awan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Extensible and secure transmission of multiple conversation contexts
    Patent number: 8718042
    Abstract: The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
    Type: Grant
    Filed: May 8, 2008
    Date of Patent: May 6, 2014
    Assignee: Microsoft Corporation
    Inventors: Andreas Strebel, Ankit Tandon, Pradipta K Basu, Sundar Anantharaman, Aatif Awan, Lokesh Srinivas Koppolu, Rajesh Ramanathan, Ramesh Vyaghrapuri, Srivatsa Srinivasan
  • Conveying service invocation information within multimodal conversation systems
    Patent number: 8379827
    Abstract: Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.
    Type: Grant
    Filed: June 8, 2009
    Date of Patent: February 19, 2013
    Assignee: Microsoft Corporation
    Inventors: Srivatsa Srinivasan, Ankit Tandon, Sundar Anantharaman, Vijay Manian, Lokesh Srinivas Koppolu, Vadim Eydelman, Aatif Awan
  • CONVEYING SERVICE INVOCATION INFORMATION WITHIN MULTIMODAL CONVERSATION SYSTEMS
    Publication number: 20100310062
    Abstract: Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.
    Type: Application
    Filed: June 8, 2009
    Publication date: December 9, 2010
    Applicant: Microsoft Corporation
    Inventors: Srivatsa Srinivasan, Ankit Tandon, Sundar Anantharaman, Vijay Manian, Lokesh Srinivas Koppolu, Vadim Eydelman, Aatif Awan
  • EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS
    Publication number: 20090279533
    Abstract: The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
    Type: Application
    Filed: May 8, 2008
    Publication date: November 12, 2009
    Applicant: MICROSOFT CORPORATION
    Inventors: Andreas Strebel, Ankit Tandon, Pradipta K. Basu, Sundar Anantharaman, Aatif Awan, Lokesh Srinivas Koppolu, Rajesh Ramanathan, Ramesh Vyaghrapuri, Srivatsa Srinivasan