Abstract: Systems and methods for measuring and managing ambiguity among a plurality of configuration items residing in a configuration management database include determining for at least a first configuration item, at least a second configuration item such that a first set of attributes associated with the first configuration item and a second set of attributes associated with the second configuration item have at least one attribute with an identical value. As an indicator for the ambiguity, an ambiguity index for the first configuration item may be measured. One of the first configuration item and the second configuration item may be identified as an ambiguous configuration item. Upon identification, an operational state of the ambiguous configuration item or a set of one or more attributes associated with the ambiguous configuration item may be modified. The ambiguity for configuration item transactions may likewise be measured and managed to locate and resolve transaction ambiguity.

Abstract: Embodiments herein include systems, methods, software, and data structures to generate and render visualizations of configuration items (CIs) represented in a Configuration Management Database (CMDB). One embodiment includes receiving a request for a CI graph from a client including a focus CI identifier represented in a CMDB. The focus CI may be used to retrieve data of related CIs, the data including CI identifiers. A process is then executed for each retrieved CI identifier to retrieve CI data as a function of the received CI identifier and to build a node XML and an edge XML representation of relations between the CIs. This method also includes aggregating the node and edge XML representations into a single XML document and then translating the document into a markup language document capable of being rendered in a graphical user interface. The markup language document is then transmitted to the requestor.

Abstract: Embodiments herein include systems, methods, software, and data structures to generate and render visualizations of configuration items (CIs) represented in a Configuration Management Database (CMDB). One embodiment includes receiving a request for a CI graph from a client including a focus CI identifier represented in a CMDB. The focus CI may be used to retrieve data of related CIs, the data including CI identifiers. A process is then executed for each retrieved CI identifier to retrieve CI data as a function of the received CI identifier and to build a node XML and an edge XML representation of relations between the CIs. This method also includes aggregating the node and edge XML representations into a single XML document and then translating the document into a markup language document capable of being rendered in a graphical user interface. The markup language document is then transmitted to the requestor.

Abstract: Embodiments herein include systems, methods, software, and data structures to generate and render visualizations of configuration items (CIs) represented in a Configuration Management Database (CMDB). One embodiment includes receiving a request for a CI graph from a client including a focus CI identifier represented in a CMDB. The focus CI may be used to retrieve data of related CIs, the data including CI identifiers. A process is then executed for each retrieved CI identifier to retrieve CI data as a function of the received CI identifier and to build a node XML and an edge XML representation of relations between the CIs. This method also includes aggregating the node and edge XML representations into a single XML document and then translating the document into a markup language document capable of being rendered in a graphical user interface. The markup language document is then transmitted to the requestor.

Abstract: Systems and methods for measuring and managing ambiguity among a plurality of configuration items residing in a configuration management database include determining for at least a first configuration item, at least a second configuration item such that a first set of attributes associated with the first configuration item and a second set of attributes associated with the second configuration item have at least one attribute with an identical value. As an indicator for the ambiguity, an ambiguity index for the first configuration item may be measured. One of the first configuration item and the second configuration item may be identified as an ambiguous configuration item. Upon identification, an operational state of the ambiguous configuration item or a set of one or more attributes associated with the ambiguous configuration item may be modified. The ambiguity for configuration item transactions may likewise be measured and managed to locate and resolve transaction ambiguity.

Abstract: Embodiments herein include systems, methods, software, and data structures to generate and render visualizations of configuration items (CIs) represented in a Configuration Management Database (CMDB). One embodiment includes receiving a request for a CI graph from a client including a focus CI identifier represented in a CMDB. The focus CI may be used to retrieve data of related CIs, the data including CI identifiers. A process is then executed for each retrieved CI identifier to retrieve CI data as a function of the received CI identifier and to build a node XML and an edge XML representation of relations between the CIs. This method also includes aggregating the node and edge XML representations into a single XML document and then translating the document into a markup language document capable of being rendered in a graphical user interface. The markup language document is then transmitted to the requestor.