Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

Abstract: A method of operating a customer utterance analysis system includes obtaining a subset of utterances from among a first set of utterances. The method includes encoding, by a sentence encoder, the subset of utterances into multi-dimensional vectors. The method includes generating reduced-dimensionality vectors by reducing a dimensionality of the multi-dimensional vectors. Each vector of the reduced-dimensionality vectors corresponds to an utterance from among the subset of utterances. The method includes performing clustering on the reduced-dimensionality vectors. The method includes, based on the clustering performed on the reduced-dimensionality vectors, arranging the subset of utterances into clusters. The method includes obtaining labels for a least two clusters from among the clusters. The method includes generating training data based on the obtained labels. The method includes training a neural network model to predict an intent of an utterance based on the training data.

Abstract: A method of operating a customer utterance analysis system includes obtaining a subset of utterances from among a first set of utterances. The method includes encoding, by a sentence encoder, the subset of utterances into multi-dimensional vectors. The method includes generating reduced-dimensionality vectors by reducing a dimensionality of the multi-dimensional vectors. Each vector of the reduced-dimensionality vectors corresponds to an utterance from among the subset of utterances. The method includes performing clustering on the reduced-dimensionality vectors. The method includes, based on the clustering performed on the reduced-dimensionality vectors, arranging the subset of utterances into clusters. The method includes obtaining labels for a least two clusters from among the clusters. The method includes generating training data based on the obtained labels. The method includes training a neural network model to predict an intent of an utterance based on the training data.

Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver.

Abstract: A computer system includes processor hardware and memory hardware storing instructions for execution by the processor hardware. The instructions include, in response to receiving a first script from a user device, compiling the first script, generating an image representation of the compiled first script, and determining an estimated runtime of the first script using a machine learning algorithm. The instructions include transmitting the estimated runtime for display on a display of the user device, categorizing the estimated runtime, and transmitting the first script to a queue based on the categorization. The instructions include, in response to the first script reaching a front of the queue, executing the first script on a server of the plurality of servers that corresponds to the queue. The instructions include, in response to the first script being executed, transforming the display of the user device according to instructions of the first script.

Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

Abstract: A computer system includes processor hardware and memory hardware storing instructions for execution by the processor hardware. The instructions include, in response to receiving a first script from a user device, compiling the first script, generating an image representation of the compiled first script, and determining an estimated runtime of the first script using a machine learning algorithm. The instructions include transmitting the estimated runtime for display on a display of the user device, categorizing the estimated runtime, and transmitting the first script to a queue based on the categorization. The instructions include, in response to the first script reaching a front of the queue, executing the first script on a server of the plurality of servers that corresponds to the queue. The instructions include, in response to the first script being executed, transforming the display of the user device according to instructions of the first script.

Abstract: A method of operating a customer utterance analysis system includes obtaining a subset of utterances from among a first set of utterances. The method includes encoding, by a sentence encoder, the subset of utterances into multi-dimensional vectors. The method includes generating reduced-dimensionality vectors by reducing a dimensionality of the multi-dimensional vectors. Each vector of the reduced-dimensionality vectors corresponds to an utterance from among the subset of utterances. The method includes performing clustering on the reduced-dimensionality vectors. The method includes, based on the clustering performed on the reduced-dimensionality vectors, arranging the subset of utterances into clusters. The method includes obtaining labels for a least two clusters from among the clusters. The method includes generating training data based on the obtained labels. The method includes training a neural network model to predict an intent of an utterance based on the training data.

Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

Abstract: An equity system receives input from multiple data subsystem module. The data is filtered and weighted. The filtered and weighted data is received by a visualization subsystem that generates a visual representation of the weighted, filtered data. The visualization is rendered to a user and may be a cluster web. The visualization includes connections defining the relatedness of the nodes in the visualization. A client device is configured to view the displayed visualized representation to a user, wherein the client device is configured to receive input from a user requesting execution of one of a trade or research based upon the displayed visualized representation.

Abstract: A computer system includes processor hardware and memory hardware storing instructions for execution by the processor hardware. The instructions include, in response to receiving a first script from a user device, compiling the first script, generating an image representation of the compiled first script, and determining an estimated runtime of the first script using a machine learning algorithm. The instructions include transmitting the estimated runtime for display on a display of the user device, categorizing the estimated runtime, and transmitting the first script to a queue based on the categorization. The instructions include, in response to the first script reaching a front of the queue, executing the first script on a server of the plurality of servers that corresponds to the queue. The instructions include, in response to the first script being executed, transforming the display of the user device according to instructions of the first script.