Abstract: Examples are described herein for facilitating responses to computing device service requests. In various examples, natural language processing may be performed on a plurality of incoming computing device service requests associated with a plurality of computing devices. A plurality of embeddings corresponding to the plurality of computing device service requests may be generated based on the natural language processing. Based on distances between each of a particular subset of the embeddings in an embedding space, a trending service issue associated with the computing device service requests corresponding to the particular subset may be predicted. The trending service issue may be provided to a computing device servicer associated with resolving a new incoming computing device service request.

Abstract: Examples are described herein for selecting remediation facilities. In various examples, data associated with a data processing device may be processed using a trained machine learning model. The data may be collected from multiple sources associated with the data processing device. Based on the processing, a deficiency may be inferred that is, or is likely to be, exhibited by a component of the data processing device. Based on the inferred deficiency, a location of the data processing device, and locations of a plurality of candidate remediation facilities, a given remediation facility of the plurality of candidate remediation facilities may be selected to remediate the deficiency.

Abstract: Examples are described herein for facilitating responses to computing device service requests. In various examples, natural language processing may be performed on a plurality of incoming computing device service requests associated with a plurality of computing devices. A plurality of embeddings corresponding to the plurality of computing device service requests may be generated based on the natural language processing. Based on distances between each of a particular subset of the embeddings in an embedding space, a trending service issue associated with the computing device service requests corresponding to the particular subset may be predicted. The trending service issue may be provided to a computing device servicer associated with resolving a new incoming computing device service request.