Abstract: A campaign management system may include a data collection subsystem to collect and store data from different sources that may be related to different marketing channels. The system may also include a map generation subsystem to generate a marketing campaign map that includes a visual representation of performance of the marketing channels. A performance metric adjustment factor may be determined for one or more performance metrics to determine an actual value performance metric for each metric. The actual value performance metrics may be aggregated and compared to benchmarks to generate a visual representation of the entire campaign performance across the marketing channels.

Abstract: A method for an operator to test tariff and/or billing configurations using a computer based system, the method being effected by a user interface, said method including the steps of creating through said computer based system one or more accounts from a selection of a first set of options by the operator from the user interface, allocating a service or services to each account from a selection of a second set of options by the operator from the user interface said allocated services being assigned to said accounts by said computer based system, and adding at least one package or component to each account from a selection of a third set of options by the operator from the user interface said packages or components services being assigned to said accounts by said computer based system.

Abstract: A document analysis, commenting, and reporting system provides tools that automate quality assurance analysis tailored to specific document types. As one example, the specific document type may be a requirements specification and the system may tag different parts of requirements, including actors, entities, modes, and a remainder. However, the flexibility of the system permits analysis of any other document type, such as instruction manuals and best practices guides. The system helps avoid confusion over the document when it is delivered because of non-standard terms, ambiguous language, conflicts between document sections, incomplete or inaccurate descriptions, size and complexity of the document, and other issues.

Abstract: As a company expands its businesses to include digital products and services in addition to more traditional telecommunications and media offerings, digital consumption data may be used along with telecommunications consumption data and other customer-centric information in order to create a more comprehensive data model and make better predictions. A customer-centric data model identifies entities with data from diverse locations and product sectors associated with a single customer. Customer analytic records aggregate existing data into base variables and store it for each customer along with additional variables generated by performing calculations on exiting data. Both the data model and the customer analytic records can be used by the company to make more accurate business and marketing decisions.

Abstract: Systems, methods, and computer program products are provided for adaptively controlling access to resources, such as selectively granting a user's request to access a confidential document. In one embodiment, the method may include making real-time access control decisions that respond promptly to changing organizational environments, thus reducing risks of the unauthorized use or access of resources. In addition, the method may include selectively granting a user's request to access a resource based on dynamic risk factors including, for example, the user's trust level, the sensitivity of the information resource requested, and the overall system status. Furthermore, the method may include adjusting those factors based on a change in conditions or organizational need.

Abstract: The inventive subject matter is generally directed to a cross channel optimization system, methods, and related software which provide for the conducting of experiments and/or optimization of digital content across a plurality of external content systems to user of the external content systems.

Abstract: A system and method for distributed intelligence of power tracking and power allocation may include: receiving data by at least one computer from a plurality of identified charging stations and vehicles of customers at distributed locations throughout a power grid; analyzing, with at least one processor of the at least one computer, the data with respect to available power for those locations and customer historical usage and profiles; and sending commands, with the at least one processor, to reallocate power to assets of the power grid to handle fluctuations or forecasted fluctuations in power demand based on the analysis. Customer preferences may also be considered in predicting power demand issues and need for demand response. Economic rules may be executed to incentivize the customers to comply with demand response requirements where demand is greater than power supply.

Abstract: A system to optimize a website for a search of a topic includes a processor, a memory, and instructions to cause the processor to receive at least one term related to the topic, and to receive web objects pertaining to the website to be optimized. The system is to calculate at least one metric pertaining to the at least one term and the web objects.

Abstract: A requirements testing system facilitates the review and analysis of requirement statements for software applications. The requirements testing system automatically generates test artifacts from the requirement statements, including test scenarios, test conditions, test hints, and expected results. These test artifacts characterize the requirements statements to provide valuable analysis information that aids understanding what the intentions of the requirement statements are. The automation of the generation of these test artifacts produces numerous benefits, including fewer errors, objectivity, and no dependency on the skills and experience of a creator.

Abstract: A system for receiving and processing data includes a data processing and verification component that accepts data from a client in an electronic format and identifies therefrom data elements that can be directly verified. A risk assessment component receives data elements that have not been identified as directly verifiable and assesses a risk that the data elements are incomplete or incorrect. The risk assessment component generates risk assessment data. A decision support component receives the risk assessment data from the risk assessment component and selects appropriate actions for subsequent processing of the client data according to the assessment of risk contained in the risk assessment data.

Abstract: In general, a method includes enabling a user to specify a rule that causes a message to be formed, the rule being based on a reputation of a product and the reputation being based on information, from an online source, that is indicative of the reputation of the product.

Abstract: Web portal application customization methods and systems using profiles allow developers to expose different functionalities and a different look and feel to users belonging to different user profiles. Specifically, the method allows a developer to define default and profile-specific transitions as well as default and profile-specific states. Upon request of a transition by a workflow engine, the system transparently provides the workflow engine with a profile-specific transition if a profile-specific transition associated with the user is available. If a profile-specific transition is not available, the system provides the application with a default transition. Likewise, the system transparently provides the application with a profile-relevant state according to the profile of the user and the availability of a profile-specific state. Accordingly, the method may implement highly customizable functionalities and look and feel effectively and cost-efficiently.

Abstract: Metrics for online ads are captured by parsing web pages to identify ad beacons containing information identifying whether the online ads are for a particular client. These metrics are used to determine key performance indicators for auditing and competitor analysis for an online ad campaign.

Abstract: System, techniques, and apparatus are provided for servicing equipment. Context information associated with the equipment may be obtained by a processing device. The processing device may further obtain expert information associated with the equipment based on the context information. The processing device is operative to provide service information including information describing how the equipment was serviced. This service information may be used to generate updated expert information.

Abstract: A method, in one embodiment, can include establishing a demand hierarchy associated with sales and operations planning data of an organization. Note that any item of the demand hierarchy is not assigned to another hierarchy group. Additionally, the method can include establishing a supply hierarchy associated with the sales and operations planning data of the organization. It is noted that any item of the supply hierarchy is not assigned to another hierarchy group. Furthermore, the method can include utilizing one of the demand hierarchy and the supply hierarchy to generate a metric based at an item level. The metric can be output as part of a graphical user interface.

Abstract: Technician control, in which a control system is configured to control scheduling and dispatch operations for work orders being handled by technicians. Multiple technician devices are each associated with one or more technicians, are configured to communicate, over a network, with the control system, and also are configured to provide output in response to communications that are received from the control system and that are related to the scheduling and dispatch operations performed by the control system. A set of scheduling configuration options may be pre-defined and user input weighting at least one of the scheduling configuration options relative to other of the scheduling configuration options may be received. A scheduling application used by the control system to perform scheduling operations may be configured based on configuration data that reflects the weighting and scheduling operations may be performed using the configured scheduling application.

Abstract: The invention concerns a data anonymity measuring device for selectively transmitting an anonymized database to a third party comprising: calculation means (402) coupled to at least one memory, the memory storing an original database (204) and said anonymized database (206), said calculation means arranged to calculate the conditional entropy for each entry in said anonymized database based on entries in said original database; comparing means (406) arranged to compare at least one of said conditional entropies with a threshold value; and output means (410) arranged to transmit said anonymized database based on the result of said comparison.

Abstract: A computer-implemented method, a computer system, and a computer program product for synchronizing output of media data across a plurality of devices is provided. The computer-implemented method for synchronizing output of media data across a plurality of output devices may include providing a communication network between a media server and a plurality of output devices; and synchronously outputting media data files on the plurality of output devices, wherein the media data files are transmitted to the output devices from the media server in form of a data stream over different delivery networks.

Abstract: In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue.

Abstract: Data migration using communications and collaboration platform provides an efficient and flexible method for migrating data from an existing system to a new system. In particular, the method includes extracting data, cleansing the extracted data based on a master record, receiving approval for the cleansed data, and migrating the approved data into the new system.