Abstract: Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.

Abstract: A method of processing a telephone call from a calling party in order to determine the disposition of the call. Certain details of an incoming call or of the calling party are obtained by artificial intelligence conversations with the calling party, wherein the artificial intelligence communicates with the calling party automatically and independently. The artificial intelligence then determines how to process the call based on the certain details obtained during the conversations with the calling party along with separate call processing criteria that is provided to the artificial intelligence. Thus, the artificial intelligence can automatically determine to process the call by appropriately forwarding or not forwarding the call, providing a message or response to the calling party, taking a message from the calling party and appropriately forwarding it to the particular person, to voice mail, or to another person of the business entity, or disconnecting or terminating the call.

Abstract: A called party indicates that he or she is unavailable to receive a call. However, by way of a combination or any one of determining aspects of the who the caller is, where the caller is located, what he is speaking about, or the like as well as comparing this to prior calls, the call might be sent to a called party to be on the call. This can be by way of speech recognition of the call and creating a transcript and by receiving feedback from a called party about prior calls.

Abstract: Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.