Abstract: Artificial intelligence directed controlled-environment facility resident support ticket response and/or action may provide access to a controlled-environment facility media and/or communications terminal or device support application program via one or more controlled-environment facility media and/or communications terminals and/or a plurality of personal controlled-environment facility resident media and/or communications devices, which accept input of a support request, via the support application program, from a controlled-environment facility resident. A controlled-environment facility media and/or communications device services platform receives the request, determines an assigned weight of words in the request and selects one or more passages of predefined response text to compose a response to the request, based on a determined weight of words in the request and tags associated with these words and the passage(s) of predefined text.

Abstract: Controlled environment facility maintained digital wallets for residents of controlled environment facilities may be created and maintained in accordance with rules and regulations of the respective controlled-environment facility. Entry of data associated with an account outside the controlled-environment facility may be received from the respective resident and inserted in the digital wallet associated with the resident as a funding source. Resident controlled-environment facility trust, communications, commissary, media, or other account(s), associated with the resident, may be created in, or assigned to, the resident’s digital wallet. Th(is)(ese) account(s) may be funded using the outside account data in the resident’s digital wallet.

Abstract: A private digitized, decentralized, and distributed controlled-environment facility ledger is created using a genesis hash and wallet code assigned to a controlled-environment facility resident upon intake of the resident into the facility. In response to an occurrence of a first controlled-environment facility transaction with respect to the resident, a first new hash containing a cryptographic hash of the genesis hash is built, and the ledger is updated to reflect the first transaction, and to associate the first new hash with the first transaction, both with respect to the resident. Thereafter, subsequent new hashes, each containing a cryptographic hash from each prior hash, are each built in response to each subsequent controlled-environment facility transaction with respect to the resident, and the ledger is updated to reflect each subsequent transaction, and associate each subsequent new hash with the respective subsequent transaction, both with respect to the resident.

Abstract: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include providing a communication platform. The communication platform may be configured to, in a first mode of operation, enable communications between devices (e.g., telephones, etc.) operated by residents (e.g., inmates, etc.) of a controlled environment facility (e.g., jail, prison, etc.) and devices (e.g., telephones, etc.) operated by non-residents of the controlled environment facility. The method may also include switching the communication platform from the first mode of operation to an emergency mode of operation. In the emergency mode of operation, the communication platform may be configured to enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel (e.g., hostage negotiator, counselor, police officer, etc.).

Abstract: In systems and methods that restrict a set of wireless headphones to use with a particular controlled-environment facility resident communication and/or media device, a controlled-environment facility resident communication and/or media device disposed within a controlled-environment facility wirelessly communicatively links a set of wireless headphones with the controlled-environment facility resident communication and/or media device. The controlled-environment facility resident communication and/or media device dedicates the set of wireless headphones to the controlled-environment facility resident communication and/or media device by restricting the set of wireless headphones to use with the controlled-environment facility resident communication and/or media device.

Abstract: The present systems and methods for incarceration risk mitigation for an at risk constituent may match, such as by a controlled-environment facility Administration and Management System (AMS), a non-resident constituent with a correctional facility inmate, based, at least in part on an offense committed by the non-resident constituent and a criminal offense committed by the correctional facility inmate. A controlled-environment facility visitation system, or the like, may then schedule a controlled-environment facility communication between the non-resident constituent and the correctional facility inmate. A controlled-environment facility communication processing system, or the like, may provide a communication link between the non-resident constituent and the correctional facility inmate, as scheduled. The AMS, or the like, may report participation for the non-resident constituent and/or the correctional facility inmate in the controlled-environment facility communication.

Abstract: Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.

Abstract: Systems and methods for controlling access to controlled-environment facility visitations enable and accept requests for visitations with residents of the controlled-environment facility and enable and accept scheduling of visitations with residents of the controlled-environment facility. A matrix barcode is assigned to each scheduled visitation in accordance with such systems and methods, and the resultingly assigned matrix barcode is provided to at least a non-resident taking part in a respective scheduled visitation, and in some implementations, to the resident. The visitation proceeds between the resident scheduled to take part in the scheduled visitation and the non-resident in response to confirmation that the non-resident, and in applicable implementations, the resident, is in possession of the assigned matrix barcode.

Abstract: Systems and methods for developing, deploying, providing, and/or operating community-based investigative tools are disclosed. In some embodiments, a method may include receiving a query from a user (e.g., an investigator, etc.), the user associated with a given one of a plurality of controlled-environment facilities (e.g., a prison, jail, etc.), each of the plurality of facilities having access to a distinct database configured to store data relating to its respective residents (e.g., inmates). The method may also include determining an access level of the given one of the plurality of facilities. The method may further include retrieving information from one or more of the distinct databases in response to the query, the retrieved information commensurate with the access level. In some implementations, a database accessible to a first facility may not be accessible to a second facility unless the first and second facilities are members of the same investigative community.

Abstract: Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.

Abstract: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include providing a communication platform. The communication platform may be configured to, in a first mode of operation, enable communications between devices (e.g., telephones, etc.) operated by residents (e.g., inmates, etc.) of a controlled environment facility (e.g., jail, prison, etc.) and devices (e.g., telephones, etc.) operated by non-residents of the controlled environment facility. The method may also include switching the communication platform from the first mode of operation to an emergency mode of operation. In the emergency mode of operation, the communication platform may be configured to enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel (e.g., hostage negotiator, counselor, police officer, etc.).

Abstract: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include providing a communication platform. The communication platform may be configured to, in a first mode of operation, enable communications between devices (e.g., telephones, etc.) operated by residents (e.g., inmates, etc.) of a controlled environment facility (e.g., jail, prison, etc.) and devices (e.g., telephones, etc.) operated by non-residents of the controlled environment facility. The method may also include switching the communication platform from the first mode of operation to an emergency mode of operation. In the emergency mode of operation, the communication platform may be configured to enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel (e.g., hostage negotiator, counselor, police officer, etc.).

Abstract: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include providing a communication platform. The communication platform may be configured to, in a first mode of operation, enable communications between devices (e.g., telephones, etc.) operated by residents (e.g., inmates, etc.) of a controlled environment facility (e.g., jail, prison, etc.) and devices (e.g., telephones, etc.) operated by non-residents of the controlled environment facility. The method may also include switching the communication platform from the first mode of operation to an emergency mode of operation. In the emergency mode of operation, the communication platform may be configured to enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel (e.g., hostage negotiator, counselor, police officer, etc.).

Abstract: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include providing a communication platform. The communication platform may be configured to, in a first mode of operation, enable communications between devices (e.g., telephones, etc.) operated by residents (e.g., inmates, etc.) of a controlled environment facility (e.g., jail, prison, etc.) and devices (e.g., telephones, etc.) operated by non-residents of the controlled environment facility. The method may also include switching the communication platform from the first mode of operation to an emergency mode of operation. In the emergency mode of operation, the communication platform may be configured to enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel (e.g., hostage negotiator, counselor, police officer, etc.).

Abstract: Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.

Abstract: Embodiments of the invention provide systems and methods that identify requested call connections that cannot be billed by a call management system and redirects those calls to a call processing platform. The call management system sends data associated with the requested call connections to the call processing platform in a session initiation protocol (SIP) message header. The call processing platform identifies one or more payment options that are not available for use by the call management system and offers the called party the opportunity to accept one of the payment options to complete the requested call connection. The call processing platform connects the calling party and the called party and sends a call detail record with billing data to the call management system.

Abstract: Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.