Patents by Inventor Adam Cowls

Adam Cowls has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Mobile device applications for computer-telephony systems
    Patent number: 8838081
    Abstract: On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
    Type: Grant
    Filed: February 3, 2014
    Date of Patent: September 16, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Adam Spence, Michael Dunbar, Adam Cowls, Michael Steinmann
  • MOBILE DEVICE APPLICATIONS FOR COMPUTER-TELEPHONY SYSTEMS
    Publication number: 20140146959
    Abstract: On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
    Type: Application
    Filed: February 3, 2014
    Publication date: May 29, 2014
    Applicant: NUANCE COMMUNICATIONS, INC.
    Inventors: Adam Spence, Michael Dunbar, Adam Cowls, Michael Steinmann
  • Mobile device applications for computer-telephony systems
    Patent number: 8666378
    Abstract: On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
    Type: Grant
    Filed: March 19, 2012
    Date of Patent: March 4, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Adam Spence, Michael Dunbar, Adam Cowls, Michael Steinmann
  • MOBILE DEVICE APPLICATIONS FOR COMPUTER-TELEPHONY SYSTEMS
    Publication number: 20130244632
    Abstract: On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
    Type: Application
    Filed: March 19, 2012
    Publication date: September 19, 2013
    Inventors: Adam Spence, Michael Dunbar, Adam Cowls, Michael Steinmann