Abstract: A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

Abstract: The disclosure is directed to a connection manager that includes a dialer configured to interact with a modem to provide a connection to a service provider. The connection manager includes a graphical user interface and an advice window. The graphical user interface is configured to manipulate parameters associated with the connection. The graphical user interface includes a form component. The advice window is responsive to user actions associated with the form component.