Patents by Inventor Adam M. Paugh

Adam M. Paugh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Cumulative average spectral entropy analysis for tone and speech classification
    Patent number: 11290594
    Abstract: A contact center system for performing call progress analysis including tone and speech classification according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the contact center system to determine a cumulative average of an entropy of an audio signal received by the contact center system, determine a cumulative average power spectral amplitude and a cumulative average spectral entropy of the audio signal, calculate a difference measure of the audio signal as a difference between the cumulative average of the entropy and the cumulative average spectral entropy, distinguish tones from speech of the audio signal based on the difference measure, and process one or more tones of the audio signal in response to identification of the one or more tones in the audio signal.
    Type: Grant
    Filed: June 30, 2021
    Date of Patent: March 29, 2022
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Rivarol Vergin, Jason Anthony McDowell, Adam M. Paugh
  • CUMULATIVE AVERAGE SPECTRAL ENTROPY ANALYSIS FOR TONE AND SPEECH CLASSIFICATION
    Publication number: 20210409543
    Abstract: A contact center system for performing call progress analysis including tone and speech classification according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the contact center system to determine a cumulative average of an entropy of an audio signal received by the contact center system, determine a cumulative average power spectral amplitude and a cumulative average spectral entropy of the audio signal, calculate a difference measure of the audio signal as a difference between the cumulative average of the entropy and the cumulative average spectral entropy, distinguish tones from speech of the audio signal based on the difference measure, and process one or more tones of the audio signal in response to identification of the one or more tones in the audio signal.
    Type: Application
    Filed: June 30, 2021
    Publication date: December 30, 2021
    Inventors: Rivarol Vergin, Jason Anthony McDowell, Adam M. Paugh