Abstract: A method to present communications may include captioning, by a human assistant during a call between a first user using a first captioning telephone device and a second user using a second telephone device, words spoken by the second user into the second telephone device. The method may also include presenting the captioned words on a first display of the first captioning telephone device, receiving text typed into the second telephone device by the second user, and presenting the received text on the first display of the first captioning telephone device.

Abstract: The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Abstract: A method to present communications may include captioning, by a human assistant during a call between a first user using a first captioning telephone device and a second user using a second telephone device, words spoken by the second user into the second telephone device. The method may also include presenting the captioned words on a first display of the first captioning telephone device, receiving text typed into the second telephone device by the second user, and presenting the received text on the first display of the first captioning telephone device.

Abstract: A method of transcript presentation may include obtaining, at a device, transcript data that includes a transcription of audio data. The method may also include presenting, by a display of the device, the transcript data and obtaining, at the device, a revision to the transcript data. The method may further include obtaining an indication of a change to the presentation on the display of the device and in response to the indication of the change to the presentation, presenting, by the device, the revision.

Abstract: A method of transcription communication may include obtaining, at a first device, audio data during a communication session between the first device and a remote device. The audio data may be obtained from a public switched telephone network. The method may also include directing the audio data from the first device to a second device over a short-range wireless network. The second device may host the short-range wireless network. The method may further include directing the audio data from the second device to a remote transcription system over a wireless cellular network and obtaining, at the second device, transcript data from the remote transcription system over the wireless cellular network. The method may also include limiting data transmitted and received over the wireless cellular network as authorized by the second device to data associated with transcription of audio obtained by the first device over the public switched telephone network.

Abstract: Operations related to establishing a first communication session between a first first-end device and a first second-end device. The first first-end device may obtain first device audio during the first communication session. The operations also include establishing a second communication session between a second first-end device and a second second-end device. In addition, the operations may include communicating the first device audio to the second second-end device as second session audio of the second communication session.

Abstract: According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

Abstract: A method to present communications may include captioning, by a human assistant during a call between a first user using a first captioning telephone device and a second user using a second telephone device, words spoken by the second user into the second telephone device. The method may also include presenting the captioned words on a first display of the first captioning telephone device, receiving text typed into the second telephone device by the second user, and presenting the received text on the first display of the first captioning telephone device.

Abstract: The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Abstract: The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Abstract: The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Abstract: Operations related to establishing a first communication session between a first first-end device and a first second-end device. The first first-end device may obtain first device audio during the first communication session. The operations also include establishing a second communication session between a second first-end device and a second second-end device. In addition, the operations may include communicating the first device audio to the second second-end device as second session audio of the second communication session.

Abstract: According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

Abstract: Operations related to analyzing image media corresponding to a communication session may include obtaining image data that is communicated between a first device and a second device during the communication session, the image data may be of a picture captured by the first device. The operations may further include determining follow-up data based on an analysis of the image data. The follow-up data may include one or more of additional information and questions related to subject matter discussed during the communication session. The operations may also include providing the follow-up data to the second device to cause the second device to present the follow-up data.

Abstract: Operations related to linking media data related to an information sharing session may include obtaining image media corresponding to the information sharing session and obtaining transcript data that includes a transcription of audio. The operations may further include generating image data that includes identification of objects depicted in the image media. In addition, the operations may include obtaining a keyword related to a topic of the information sharing session and identifying a transcript data segment of the transcript data based on the transcript data segment corresponding to the keyword. Moreover, the operations may include identifying an image data segment of the image data based on the image data segment corresponding to the keyword. The operations may also include inserting, in the transcript data segment, an image tag that indicates the related image of the image data segment.

Abstract: According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

Abstract: A method of device to device communication is provided. The method may include obtaining a request for a communication session at a communication system from a first device. The method may further include obtaining profile data of a user associated with the first device and in response to obtaining the request, selecting a second device of multiple second devices to participate in the communication session using the profile data. In some embodiments, the method may also include establishing the communication session between the first device and the second device using the communication system and generating transcript data of the second device audio. The method may also include sending the transcript data and the second device audio to the first device for presentation of the transcription of the second device audio by the first device.

Abstract: A computer-implemented method to populate an electronic record may include generating first transcript data of first audio of a first speaker during a conversation between the first speaker and a second speaker. The method may also include generating second transcript data of second audio of the second speaker during the conversation and identifying one or more words from the first transcript data as being a value for a record field based on the identified words corresponding to the record field and the one or more words being from the first transcript data. The method may further include providing the identified words to an electronic record database as a value for the record field of a user record of the first speaker.

Abstract: Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

Abstract: Apparatuses, systems and methods for presenting a change contact entries option to a user of a first communication device, and causing a contact entry corresponding to the first communication device to be replaced with a contact entry corresponding to a user group to which the first communication device belongs. The first communication device is configured to communicate with one or more servers responsive to being addressed both with a first unique identifier assigned thereto and a first group unique identifier assigned thereto as a member of the user group.