Abstract: Systems and methods for customer journey optimization are described.

Abstract: Analytics system onboarding of web content is described. In one example, an analytics onboarding system is configured to process web content to generate recommendations, automatically and without user intervention. The recommendations are configured to assist in mapping of web content variables in web content to data elements supported by an analytics system to generate metrics that describe occurrence of events as part of user interaction with web content.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for generating a dynamic journey graph representing various activities corresponding to a user-segment journey by displaying nodes with visual indicators that report portions of such users who experienced the various activities. In particular, in one or more embodiments, the disclosed systems receive datasets representing activities experienced by users from a user segment during a user-segment journey. The disclosed systems further determine different portions of users from the user segment that experienced particular activities, such as events or actions experienced by particular portions of the user segment. Based on determining different user portions that experienced different activities, the disclosed systems generate a journey graph including nodes with visual indicators reporting the different portions of users corresponding to particular activities.

Abstract: Techniques are provided for delayed processing for arm policy determination for content management system messaging, including, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

Abstract: Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.

Abstract: Analytics system onboarding of web content is described. In one example, an analytics onboarding system is configured to process web content to generate recommendations, automatically and without user intervention. The recommendations are configured to assist in mapping of web content variables in web content to data elements supported by an analytics system to generate metrics that describe occurrence of events as part of user interaction with web content.

Abstract: A real-time trigger for event-based electronic communication system messaging. In one embodiment, for example, an event caused by a user's activity or inactivity with respect to an online service is queued. When the event is dequeued, it is transformed to a trigger and the trigger is mapped to an action. The action is dispatched to a messaging track actor to carry out the action. Carrying out the action may include putting a user on a messaging track or transitioning the state of a user already on a messaging track.

Abstract: Techniques are provided for delayed processing for arm policy determination for content management system messaging, including, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

Abstract: A content management system allows a user to create a collection folder to which a submitting user can add content items without being able to access content items added to the folder by other submitting users. A collection folder is created in a namespace of a collecting user and folder is made available to multiple submitting users to allow the submitting users to add items to the folder. When a submitting user first request to store a content item in the collection folder, the content management system creates a sub-folder associated with the submitting user in the collection folder and stores the content item in the sub-folder. The submitting user is given rights to the sub-folder, but is not given rights to sub-folders created for other submitting users.

Abstract: A content management system allows a user to create a collection folder to which a submitting user can add content items without being able to access content items added to the folder by other submitting users. A collection folder is created in a namespace of a collecting user and folder is made available to multiple submitting users to allow the submitting users to add items to the folder. When a submitting user first request to store a content item in the collection folder, the content management system creates a sub-folder associated with the submitting user in the collection folder and stores the content item in the sub-folder. The submitting user is given rights to the sub-folder, but is not given rights to sub-folders created for other submitting users.

Abstract: Computer-implemented techniques include, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

Abstract: A method of tracking location of an electronic device includes broadcasting a communication signal in a first short range wireless communication mode; and receiving location information of a second electronic device in a second short range wireless communication mode switched to, from the first short range wireless communication mode, the location information of the second electronic device being detected by using the broadcasted communication signal.

Abstract: Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.

Abstract: A real-time trigger for event-based electronic communication system messaging. In one embodiment, for example, an event caused by a user's activity or inactivity with respect to an online service is queued. When the event is dequeued, it is transformed to a trigger and the trigger is mapped to an action. The action is dispatched to a messaging track actor to carry out the action. Carrying out the action may include putting a user on a messaging track or transitioning the state of a user already on a messaging track.

Abstract: Techniques are provided for delayed processing for arm policy determination for content management system messaging, including, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

Abstract: Various embodiments of the present technology involve the delivery of digital content via a synchronized content management system (CMS) in return for a payment. For example, a first user could send a share link containing a content item to a second user. Upon attempting to open the content item, the second user could be prompted to input payment information. In response to providing the payment information, the second user could select the share link enabling the second user to download the content item.

Abstract: Various embodiments of the present technology involve the sharing of a content item though a synchronized content management system (CMS) without requiring a user to register or provide login credentials. For example, the CMS can receive a request from a first user of a computing device to share a content item with a second user. Instead of requiring the user to register or provide their login credentials, the CMS can generate an unregistered user account using a unique identifier associated with the computing device. Accordingly, in order to share the content item, the CMS can generate a link to retrieve the content item and send the link to the second user. Thus, creation of an unregistered user account can require no login credentials, thereby providing a simple, user friendly interface for initiating interactions with the CMS.

Abstract: Various embodiments of the present technology involve the delivery of digital content via a synchronized content management system (CMS) in return for a payment. For example, a first user could send a share link containing a content item to a second user. Upon attempting to open the content item, the second user could be prompted to input payment information. In response to providing the payment information, the second user could select the share link enabling the second user to download the content item.

Abstract: A content management system allows a user to create a collection folder to which a submitting user can add content items without being able to access content items added to the folder by other submitting users. A collection folder is created in a namespace of a collecting user and folder is made available to multiple submitting users to allow the submitting users to add items to the folder. When a submitting user first request to store a content item in the collection folder, the content management system creates a sub-folder associated with the submitting user in the collection folder and stores the content item in the sub-folder. The submitting user is given rights to the sub-folder, but is not given rights to sub-folders created for other submitting users.

Abstract: Various embodiments of the present technology involve the delivery of digital content via a synchronized content management system (CMS) in return for a payment. For example, a first user could send a share link containing a content item to a second user. Upon attempting to open the content item, the second user could be prompted to input payment information. In response to providing the payment information, the second user could select the share link enabling the second user to download the content item.