Patents by Inventor Adity AGARWAL

Adity AGARWAL has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Use of customer engagement data to identify and correct software product deficiencies
    Patent number: 12639719
    Abstract: A method for automatically identifying a root cause of customer dissatisfaction with a software product and creating feedback items to improve the software product includes collecting engagement data pertaining to interactions between a customer and a flow of visual elements presented by the software product and detecting a trigger event indicating that the customer is dissatisfied with the software product. In response to the trigger event and based at least in part on the engagement data, a potential deficiency of the software product is automatically identified and a repair ticket is generated for a development team. The repair ticket identifies the potential deficiency of the software product.
    Type: Grant
    Filed: October 5, 2022
    Date of Patent: May 26, 2026
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Karl Buhariwala, Adity Agarwal, Ganga Narayanan, Kiran Nallabothula
  • USE OF CUSTOMER ENGAGEMENT DATA TO IDENTIFY AND CORRECT SOFTWARE PRODUCT DEFICIENCIES
    Publication number: 20240119462
    Abstract: A method for automatically identifying a root cause of customer dissatisfaction with a software product and creating feedback items to improve the software product includes collecting engagement data pertaining to interactions between a customer and a flow of visual elements presented by the software product and detecting a trigger event indicating that the customer is dissatisfied with the software product. In response to the trigger event and based at least in part on the engagement data, a potential deficiency of the software product is automatically identified and a repair ticket is generated for a development team. The repair ticket identifies the potential deficiency of the software product.
    Type: Application
    Filed: October 5, 2022
    Publication date: April 11, 2024
    Inventors: Karl BUHARIWALA, Adity AGARWAL, Ganga NARAYANAN, Kiran NALLABOTHULA