Patents by Inventor Adityo Deshmukh

Adityo Deshmukh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and methods for using real-time context to proactively start a communication with a customer through a different device
    Patent number: 11405504
    Abstract: Systems, apparatuses, and methods for providing support or service to a customer, such as a user of a service or product. The support or service may include one or more of assistance with operation, registration, configuration, trouble shooting, account creation, installation of software, replacement, repair, payment for services, and obtaining coverage under a warranty. A bootstrap code or other form of data is generated by a customer support provider and is transferred to the customer and used to authenticate the customer and enable access to securely stored contextual information regarding the device and/or identification information regarding the customer. The code may be provided by the customer support provider to a company and then provided to the customer.
    Type: Grant
    Filed: March 16, 2021
    Date of Patent: August 2, 2022
    Assignee: Helpshift, Inc.
    Inventors: Abinash Tripathy, Adityo Deshmukh, Erik Richard Ashby