Patents by Inventor Adrian Horton

Adrian Horton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
    Patent number: 8170195
    Abstract: A computer readable medium for controlling a computer is provided. The computer readable medium comprises a plurality of code segments for controlling a computer. A code segment receives a telephonic communication comprised of voice data and event data. A code segment receives computer application data comprising data associated with at least one computer application in use during the telephonic communication. A code segment analyzes the telephonic communication by translating the received voice data into a text format, the text format defining a plurality of components. At least one component of the text data and communication event data occurring during a time interval is classified into one of a plurality of object types, and the computer application data during the time interval is compared to the object type of the classified components.
    Type: Grant
    Filed: September 29, 2008
    Date of Patent: May 1, 2012
    Assignee: Mattersight Corporation
    Inventors: Kelly Conway, Douglas Brown, Adrian Horton, David Gustafson, Christopher Danson
  • Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
    Publication number: 20090103698
    Abstract: A computer readable medium for controlling a computer is provided. The computer readable medium comprises a plurality of code segments for controlling a computer. A code segment receives a telephonic communication comprised of voice data and event data. A code segment receives computer application data comprising data associated with at least one computer application in use during the telephonic communication. A code segment analyzes the telephonic communication by translating the received voice data into a text format, the text format defining a plurality of components. At least one component of the text data and communication event data occurring during a time interval is classified into one of a plurality of object types, and the computer application data during the time interval is compared to the object type of the classified components.
    Type: Application
    Filed: September 29, 2008
    Publication date: April 23, 2009
    Inventors: Kelly Conway, Douglas Brown, Adrian Horton, David Gustafson, Christopher Danson