Patents by Inventor Adrian VULPAS

Adrian VULPAS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • COMMON INTERACTION LOG REPOSITORY WITH ADVANCED CONTENT MANAGEMENT CAPABILITIES
    Publication number: 20110093509
    Abstract: A communication is received at a communications center, from a user initiated via a first interactive session over a first service channel. First interaction data associated with the first interactive session is stored in at least one database, either concurrently with the first interactive session or upon termination of the first interactive session. At least one processor retrieves the first interaction data when a subsequent interactive session is initiated, by either of the user or an agent, via at least one of the first service channel and a second service channel and subsequent interaction data is obtained.
    Type: Application
    Filed: October 16, 2009
    Publication date: April 21, 2011
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: James FAN, Jennifer K. LAM, Adrian VULPAS