Abstract: Concepts and technologies disclosed herein are directed to recursive modularization of service provider components to reduce service delivery time and cost. In accordance with one aspect disclosed herein, a module is executable by a hardware compute resource of a virtualization platform. The module can include a module controller and a module instance. The module controller can expose a set of application programming interfaces (“APIs”). The set of APIs can include a configuration API that collects a configuration to be utilized to instantiate the module instance. The set of APIs also can include an instance provisioning API that instantiates the module instance based upon the configuration. The set of APIs also can include one or more other APIs to manage the module instance. The module instance can be a service module instance. The service module instance can encapsulate additional service module instances that have been instantiated by another module.

Abstract: Concepts and technologies disclosed herein are directed to recursive modularization of service provider components to reduce service delivery time and cost. In accordance with one aspect disclosed herein, a module is executable by a hardware compute resource of a virtualization platform. The module can include a module controller and a module instance. The module controller can expose a set of application programming interfaces (“APIs”). The set of APIs can include a configuration API that collects a configuration to be utilized to instantiate the module instance. The set of APIs also can include an instance provisioning API that instantiates the module instance based upon the configuration. The set of APIs also can include one or more other APIs to manage the module instance. The module instance can be a service module instance. The service module instance can encapsulate additional service module instances that have been instantiated by another module.

Abstract: A communication is received at a communications center, from a user initiated via a first interactive session over a first service channel. First interaction data associated with the first interactive session is stored in at least one database, either concurrently with the first interactive session or upon termination of the first interactive session. At least one processor retrieves the first interaction data when a subsequent interactive session is initiated, by either of the user or an agent, via at least one of the first service channel and a second service channel and subsequent interaction data is obtained.