Abstract: The present disclosure provides, among other things, methods and systems of navigating information that include: detecting, at an electronic device, a first input; displaying, in response to the first input, a first number of cells in a first grid; receiving, as a second input at the electronic device, a first selection of a first cell in the first number of cells in the first grid, where the first cell includes a first piece of information; and displaying, in response to the receiving the first selection, a second number of cells in a second grid, where cells in the second number of cells correspond to a sub-type of information related to the first piece of information.

Abstract: A glass panel includes a first glass substrate, a second glass substrate, a spacer profile at the periphery of the glass panel between the first and the second glass substrate. There is an intermediate substrate in the intermediate space between the first and the second glass substrates, the substrate having a first coefficient of thermal expansion, and means to maintain the intermediate substrate within the intermediate space. The panel also includes a second profile, having a second coefficient of thermal expansion, positioned facing the inner face of the spacer profile within the intermediate space between the first and second glass substrates of the glass panel. The second profile carries the means to maintain the intermediate substrate within the intermediate space. A difference between the first coefficient of thermal expansion and the second coefficient of thermal expansion is less than or equal to 20%.

Abstract: Agents of a contact center may utilize a text channel (e.g., text chat, email, etc.) to communicate with a customer. A processor monitors the keystrokes entered by the agent. If the agent is found to have entered keystrokes beyond a previously determined threshold, and subsequently deleted the resulting test and replaced it with another test, a deficiency may be determined to be present. When a deficiency is present, the processor may initiate a remediation action.

Abstract: A glass panel includes a first glass substrate, a second glass substrate, a spacer profile at the periphery of the glass panel between the first and the second glass substrate. There is an intermediate substrate in the intermediate space between the first and the second glass substrates, the substrate having a first coefficient of thermal expansion, and means to maintain the intermediate substrate within the intermediate space. The panel also includes a second profile, having a second coefficient of thermal expansion, positioned facing the inner face of the spacer profile within the intermediate space between the first and second glass substrates of the glass panel. The second profile carries the means to maintain the intermediate substrate within the intermediate space. A difference between the first coefficient of thermal expansion and the second coefficient of thermal expansion is less than or equal to 20%.

Abstract: Agents of a contact center may utilize a text channel (e.g., text chat, email, etc.) to communicate with a customer. A processor monitors the keystrokes entered by the agent. If the agent is found to have entered keystrokes beyond a previously determined threshold, and subsequently deleted the resulting test and replaced it with another test, a deficiency may be determined to be present. When a deficiency is present, the processor may initiate a remediation action.