Patents by Inventor Afreen Ahmed

Afreen Ahmed has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support action based self learning and analytics for datacenter device hardware/firmare fault management
    Patent number: 10157100
    Abstract: Techniques for support activity based self learning and analytics for datacenter device hardware/firmware fault management are described. In one example, a service event including a unique service event ID, a set of prioritized cause and support engineer actions/recommendations and associated unique support engineer action codes are generated for the support engineer upon detecting a hardware/firmware failure event. Support engineer actions taken by the support engineer upon completing the service event are then received. The support engineer actions are then analyzed using the set of prioritized cause and support engineer actions/recommendations and FRU configuration information before and after servicing the hardware/firmware failure. Any potential errors resulting from the support engineer actions are then determined and notified at real-time to the support engineer based on the outcome of the analysis.
    Type: Grant
    Filed: April 30, 2014
    Date of Patent: December 18, 2018
    Assignee: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
    Inventors: Suhas Shivanna, Bino Joseph Polackal, Afreen Ahmed
  • SUPPORT ACTION BASED SELF LEARNING AND ANALYTICS FOR DATACENTER DEVICE HARDWARE/FIRMARE FAULT MANAGEMENT
    Publication number: 20170039105
    Abstract: Techniques for support activity based self learning and analytics for datacenter device hardware/firmware fault management are described. In one example, a service event including a unique service event ID, a set of prioritized cause and support engineer actions/recommendations and associated unique support engineer action codes are generated for the support engineer upon detecting a hardware/firmware failure event. Support engineer actions taken by the support engineer upon completing the service event are then received. The support engineer actions are then analyzed using the set of prioritized cause and support engineer actions/recommendations and FRU configuration information before and after servicing the hardware/firmware failure. Any potential errors resulting from the support engineer actions are then determined and notified at real-time to the support engineer based on the outcome of the analysis.
    Type: Application
    Filed: April 30, 2014
    Publication date: February 9, 2017
    Inventors: Suhas Shivanna, Bino Joseph Polackal, Afreen Ahmed