Abstract: A method for extending a conversation across applications includes providing a conversation repository for storing a plurality of conversations for a plurality of applications. A conversation in the conversation repository is identified as having a context that is relevant to a first application object of a first application of the plurality of applications in response to a conversation call from a second application of the plurality of applications. A user interface is caused to display the identified conversation.

Abstract: Computer-readable media, methods and network information computer systems are provided for obtaining network topology information about a relationship between a configuration item and a network of configuration items based upon a property of the selected configuration item, and displaying the network topology information as a topological map.

Abstract: A method for extending a conversation across applications includes providing a conversation repository for storing a plurality of conversations for a plurality of applications. A conversation in the conversation repository is identified as having a context that is relevant to a first application object of a first application of the plurality of applications in response to a conversation call from a second application of the plurality of applications. A user interface is caused to display the identified conversation.

Abstract: A method for providing application context for a conversation includes associating a conversation with an application object. A facet of the application object is obtained from a source application. A user interface is caused to display the obtained facet in conjunction with the conversation.

Abstract: The present disclosure includes a system and method for scheduling changes. In an example of scheduling changes according to the present disclosure, a usage pattern of a number of services (104-1, 104-2, 104-N, 236) is determined, a window of time in which the usage pattern includes fewer transactions than the usage pattern during a number of other windows of time is determined (116, 216, 352); and a change (238) during the window of time in which the usage pattern includes fewer transactions than the usage pattern during a number of other windows of time is scheduled (116, 216, 354).

Abstract: Computer-readable media, methods and network information computer systems are provided for obtaining network topology information about a relationship between a configuration item and a network of configuration items based upon a property of the selected configuration item, and displaying the network topology information as a topological map.

Abstract: Computer-readable media, methods and network information computer systems are provided for obtaining network topology information about a relationship between a configuration item and a network of configuration items based upon a property of the selected configuration item, and displaying the network topology information as a topological map.

Abstract: A method of changing an information technology system comprising a plurality of interacting components is provided. In an embodiment, the method comprises defining (320) a plurality of maintenance windows; providing (330) a database (110) of required component changes, each change comprising a workflow of at least one activity having a predefined duration, each change being labeled with a set of attributes including a list of acceptable maintenance windows; providing (340) a database listing said components and dependencies between said components; generating (350) change constraints for required component changes based on said dependencies and the required component changes; generating (360) a set of individual preference scores for the generated change constraints; and scheduling (370) changes in available maintenance windows using the individual preference scores.

Abstract: A system and method are provided for collaboration for system development. The method can include the operation of receiving change requests for a system development project that are storable in a database. The change requests can be presented to collaboration users using a networked user interface. An additional operation is associating a discussion thread with each change request. In addition, at least one comment is able to be entered in the discussion thread for each change request by collaboration users.