Abstract: Systems and methods for computing a standardized composite gain metric value for each solution that has been previously deployed to fix degradation issues at cell sites or other wireless nodes is disclosed. The method selects a set of Key Performance Indicators (KPIs), each of which is highly correlated to customer experience. For example, the method selects the following KPIs: traffic, numbers of users, Physical Resource Block (PRB) utilization, Channel Quality Indicator (CQI), throughput, and so on. The method then assigns a weight to each KPI, such that the weight reflects each KPI's relative importance and ensures that the KPIs are not double counted. For each solution deployed at a cell site, the method computes values of the following composite gain metrics: weighted gain and offload index. The method then can rank the solutions based on the computed composite gain metric values so that an optimum solution can be selected.

Abstract: Systems and methods for computing a standardized composite gain metric value (e.g., weighted gain or offload index) for each solution that has been previously deployed to fix degradation issues at cell sites or other wireless nodes is disclosed. The method selects a set of Key Performance Indicators (KPIs), each of which is highly correlated to customer experience. For example, the method selects the following KPIs: traffic, number of users, Physical Resource Block (PRB) utilization, Channel Quality Indicator (CQI), throughput, and so on. The method then assigns a weight to each KPI, such that the weight reflects each KPI's relative importance and ensures that the KPIs are not double counted. For each solution deployed at a cell site, the method computes values of the following composite gain metrics: weighted gain and offload index. The method then can rank the solutions based on the computed composite gain metric values so that an optimum solution can be selected.

Abstract: Systems and methods for identifying dominant user locations so that optimum user experience improvement solutions can be deployed at the identified locations are disclosed. One of the purposes of the dominant customer location identification system is to plan for site capacity (for example, small cell planning, hot-spots planning, and dense area capacity planning) and to offer optimum/premium customer experience. The system does this by understanding the customer's dominant locations over a certain period of time (for example, monthly) so that the customer's overall experience can be enhanced. Once a customer's dominant locations are identified, then the telecommunications service provider can gain a better understanding of the primary sites providing service to the customer, and deploy/implement/execute one or more optimum customer experience improvement solutions at the identified sites.

Abstract: Systems and methods for computing a standardized composite gain metric value (e.g., weighted gain or offload index) for each solution that has been previously deployed to fix degradation issues at cell sites or other wireless nodes is disclosed. The method selects a set of Key Performance Indicators (KPIs), each of which is highly correlated to customer experience. For example, the method selects the following KPIs: traffic, number of users, Physical Resource Block (PRB) utilization, Channel Quality Indicator (CQI), throughput, and so on. The method then assigns a weight to each KPI, such that the weight reflects each KPI's relative importance and ensures that the KPIs are not double counted. For each solution deployed at a cell site, the method computes values of the following composite gain metrics: weighted gain and offload index. The method then can rank the solutions based on the computed composite gain metric values so that an optimum solution can be selected.