Abstract: A system and method for authoring a voice application is provided. The voice recognition process uses a dynamic grammar which obtains data from a backend data source based upon an input in order to create expected results that a speech engine can recognize. The process can retrieve data from at least one of a plurality of back-end data sources and can build a grammar based on the data using at least in part a dynamic grammar builder. The grammar is loaded into the voice recognition application using at least in part the reusable dialog component. A data access service, XSLT processor, or other data accessing framework can be used to facilitate access and manipulation of data in heterogeneous environments.

Abstract: A method of tuning reusable dialog components within a speech application can include detecting speech recognition events generated from a plurality of recognitions performed for a field of a reusable dialog component. The speech recognition events can be generated over a plurality of interactive voice response sessions. The method also can include automatically computing a suggested value for a tuning parameter corresponding to the field of the reusable dialog component according, at least in part, to the speech recognition events.

Abstract: A system and method for authoring a voice application is provided. The voice recognition process uses a dynamic grammar which obtains data from a backend data source based upon an input in order to create expected results that a speech engine can recognize. The process can retrieve data from at least one of a plurality of back-end data sources and can build a grammar based on the data using at least in part a dynamic grammar builder. The grammar is loaded into the voice recognition application using at least in part the reusable dialog component. A data access service, XSLT processor, or other data accessing framework can be used to facilitate access and manipulation of data in heterogeneous environments.

Abstract: A software development environment including a set of SIP tools and a set of Web tools. The SIP tools are configured to create software able to execute upon a SIP server. The Web tools are configured to create software able to execute upon a Web server. The software development environment can also include a common development interface configured to develop converged projects including objects created with the SIP tools and the Web tools able to execute upon an Application Server which supports Converged SIP/HTTP applications. The common development interface can be a graphical development interface including a development canvas and a palette including elements which are able to be added to the canvas. The elements can include at least one SIP element corresponding to one of the SIP tools and at least one Web element corresponding to one of the Web tools.

Abstract: A method of tuning reusable dialog components within a speech application can include detecting speech recognition events generated from a plurality of recognitions performed for a field of a reusable dialog component. The speech recognition events can be generated over a plurality of interactive voice response sessions. The method also can include automatically computing a suggested value for a tuning parameter corresponding to the field of the reusable dialog component according, at least in part, to the speech recognition events.