Patents by Inventor Aisling Doyle

Aisling Doyle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent assistant
    Patent number: 12591604
    Abstract: A computer implemented method is provided for assisting an agent in providing feedback to a customer during a chat session. The method includes receiving live feedback from the agent to the customer in response to an inquiry from the customer. The method also includes determining if at least one automated response is needed by comparing and matching the live feedback with at least one predefined trigger pattern. The method further includes identifying one or more trigger phrases in the live feedback if automated response is needed and determining from a conversation history database at least one automated response based on the one or more trigger phrases. The method additionally includes appending the at least one automated response to the live feedback for presentation to the customer during the chat session.
    Type: Grant
    Filed: June 13, 2023
    Date of Patent: March 31, 2026
    Assignee: FMR LLC
    Inventors: Allen Detmer, Aisling Doyle
  • INTELLIGENT ASSISTANT
    Publication number: 20240419696
    Abstract: A computer implemented method is provided for assisting an agent in providing feedback to a customer during a chat session. The method includes receiving live feedback from the agent to the customer in response to an inquiry from the customer. The method also includes determining if at least one automated response is needed by comparing and matching the live feedback with at least one predefined trigger pattern. The method further includes identifying one or more trigger phrases in the live feedback if automated response is needed and determining from a conversation history database at least one automated response based on the one or more trigger phrases. The method additionally includes appending the at least one automated response to the live feedback for presentation to the customer during the chat session.
    Type: Application
    Filed: June 13, 2023
    Publication date: December 19, 2024
    Inventors: Allen Detmer, Aisling Doyle