Patents by Inventor Ajey Shah

Ajey Shah has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12292889
    Abstract: A method of providing support at a server for GUI development is disclosed. At least a portion of a query is received from the client system. It is determined that a first field of a plurality of fields corresponding to a specified custom object type is to be resolved using a data item stored in a first server-side data store of the plurality of server-side data stores. It is determined that a second field of the plurality of fields corresponding to the specified custom object type is to be resolved using a data item stored in a second server-side data store of the plurality of server-side data stores. The data item stored in the first server-side data store is aggregated with the data item stored in the second server-side data store into a response to at least a portion of a query for sending to a client system.
    Type: Grant
    Filed: May 17, 2023
    Date of Patent: May 6, 2025
    Assignee: Twilio Inc.
    Inventors: Kentaro Kinebuchi, Andrea Zornada, Ryan Kennedy, Ajey Shah
  • Publication number: 20240386435
    Abstract: Described herein is a cloud-based omnichannel customer interaction service, also referred to as a contact center service, that deploys an improved data model for capturing customer interaction data. From the data model, a database schema is instantiated to include a set of related database tables. The arrangement and relationship of the data and the database tables improves the functioning of the contact center service in a variety of ways, to include seamless concurrent communications between customer and agent across multiple channels, and seamless transitions between agents, who can be added to a customer interaction with relative ease.
    Type: Application
    Filed: May 17, 2023
    Publication date: November 21, 2024
    Inventors: Ryan Kennedy, Charlie Helin, Dipesh Chauhan, Ajey Shah, Aymen Naim
  • Publication number: 20240386018
    Abstract: A method of providing support at a server for GUI development is disclosed. At least a portion of a query is received from the client system. It is determined that a first field of a plurality of fields corresponding to a specified custom object type is to be resolved using a data item stored in a first server-side data store of the plurality of server-side data stores. It is determined that a second field of the plurality of fields corresponding to the specified custom object type is to be resolved using a data item stored in a second server-side data store of the plurality of server-side data stores. The data item stored in the first server-side data store is aggregated with the data item stored in the second server-side data store into a response to at least a portion of a query for sending to a client system.
    Type: Application
    Filed: May 17, 2023
    Publication date: November 21, 2024
    Inventors: Kentaro Kinebuchi, Andrea Zornada, Ryan Kennedy, Ajey Shah
  • Publication number: 20150032813
    Abstract: Techniques to locate and display content shared with a member of an online community are described. In an embodiment, a technique may include receiving a request from a client device for all content items in an online community that are shared with a first member of the online community. All of the content items in the online community that are shared with the first member are identified and the identified content items are provided to the requesting client device.
    Type: Application
    Filed: December 31, 2013
    Publication date: January 29, 2015
    Applicant: Microsoft Corporation
    Inventors: Gaurav Doshi, Mary David, Eli Block, Ajey Shah, Alex Burst, Dave Chan, Dwane Codrington