Abstract: Tagging media streams allows topics and other items of interest to be readily identified. As provided herein, stateful tags are provided, which comprise a value determined from a link to another data source, such as a calendar, inventory, accounting, project management, or other application. Media streams, such as audio/video confines, may be tagged with stateful tags to identify items of interest and comprise a value that is dynamically determined. Subsequent playback of the media streams allows the stateful tags to be presented as comprising a then-current or other value, which may have changed since the time of the media stream's creation.

Abstract: Media files are often tagged, such as by XML or other tagging paradigms, in order to indicate aspects of certain portions of the media file. Disclosed herein, security policy tagging is provided that supports a logically nested or hierarchical structure. Tags may be time- and/or event-altered, such as when a user who is denied access at one point in time may be granted access at a later point in time. The need to amend the security policy based upon the passage of time is reduced or eliminated as portions, or sub-portions, of a media file that may be selectively tagged with security tags may be presented or downloaded based upon the security policy. The a security policy may incorporate rules that change permissions upon the passage of time or the occurrence of an event, without requiring the modification of the presentation, the security tags of the presentation portion, or the security tag associated with a parent portion of the presentation or the presentation itself.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for simplifying and clarifying user interfaces, both their design and usage. The disclosed system creates and applies rules user options. Upon application of the rules, the system automatically organizes the user options in accordance with the rules, such that the programmer no longer needs to organize every aspect of an options menu and a user can quickly and efficiently choose from the options. Statistics regarding usage and probability are stored to make the options presented more efficient.

Abstract: A method and apparatus for selecting one of a plurality of delivery mechanisms for sending a message are disclosed. The illustrative embodiment enables the advantageous selection of the delivery mechanism for sending a message from a first telecommunications terminal to a second telecommunications terminal based on at least one of: (i) the location of the first terminal, (ii) the location of the second terminal, (iii) the time and date (i.e., the calendrical time) at the first terminal, (iv) the calendrical time at the second terminal, and (v) one or more properties of the message (e.g., the sending user, the receiving user, a message priority, the contents of the message, etc.). A delivery mechanism for sending a message comprises at least one of: a physical medium, a physical layer protocol, a medium access control, and a network for transport.

Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.

Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.

Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for analyzing a first audiofile, to yield a first analysis, wherein the first analysis identifies a first segment of a first plurality of segments within the first audiofile, the first segment being one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. A same analysis can be performed on a second audiofile, to yield a second analysis, wherein the second analysis identifies a second segment of a second plurality of segments within the second audiofile, the second segment comprising one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. The first segment is presented as a representative segment of the first audiofile and the second segment is presented as a representative of the second audiofile within a three-dimensional audio space.

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for analyzing a first audiofile, to yield a first analysis, wherein the first analysis identifies a first segment of a first plurality of segments within the first audiofile, the first segment being one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. A same analysis can be performed on a second audiofile, to yield a second analysis, wherein the second analysis identifies a second segment of a second plurality of segments within the second audiofile, the second segment comprising one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. The first segment is presented as a representative segment of the first audiofile and the second segment is presented as a representative of the second audiofile within a three-dimensional audio space.

Abstract: Conferences comprise a number of listening, viewing, and/or speaking participants. A conference participant may ask a question or make a statement that can be answered or verified against an authoritative source. A reference validity checker is provided to receive the conference content, recorded or in real-time, determine that a question or statement was made that can be answered or verified, query a knowledgebase, and present indicia of the response. The indicia may be an indicator (e.g., true/false, verified, etc.) and/or a link to a source, such as a particular entry in a knowledgebase. The knowledgebase may be selected from internal sources or external sources depending on factors, such as the type of question/statement or topic associated therewith. The indicia may annotate a transcript or recording of the conference so that a subsequent review may have the ability to locate the source of the answer/response as desired.

Abstract: Systems, methods, and non-transitory computer-readable storage media for determining expertise through speech analytics. The system associates speakers with respective segments of an audio conversation to yield associated speaker segments. The system also identifies a number of times a speaker has spoken about a topic in the audio conversation by searching the associated speaker segments for a term associated with the topic. The system then ranks the speaker as an expert in the topic when the number of times the speaker has spoken about the topic in the audio conversation exceeds a threshold. The audio conversation can include a compilation of a plurality of audio conversations. Moreover, the system can tag the associated speaker segments having the term with keyword tags and match a respective segment from the associated speaker segments with the speaker, the respective segment having a keyword tag.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for creating tag subscriptions and notifying users based on tag subscriptions. A system configured to create tag subscriptions receives from a user, as part of a tag subscription request, a tag, a selection of at least one media event to which the tag is to be applied, and a notification threshold. The system then establishes a tag subscription associated with the user based on the tag, the selection of at least one media event, and the notification threshold. A system configured to generate tag notifications based on a tag subscription retrieves a tag subscription including a tag, a selection of a media event, and a notification threshold. The system then monitors tags generated in association with the media event for matches with the tag, and sends a tag notification to a user when matches exceed the notification threshold.

Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

Abstract: Systems, methods, and computer-readable storage media for managing meeting agendas in a meeting or conference via a virtual agenda participant. The system maintains, prior to a communication session, a conference agenda associated with the communication session. During the communication session, the system identifies, via a virtual entity, communication items associated with the communication session to yield identified communication items, wherein the virtual entity dynamically monitors the communication session and processes data associated with the communication session to identify the communication items. The system then compares, via the virtual entity, the conference agenda with the identified communication items to determine which items from the conference agenda have been addressed during the communication session.

Abstract: A method of determining which users are experts and which tags are appropriate without some of the disadvantages of the prior art is described. The level of a user's expertise is determined based on previous tags, the categorization of one or more tags, and the rating of the tags previously left by the user. The appropriateness of a tag is based on previous tagging of information by the user, by the number of times a user has tagged information with the same categorization, and the rating of a user.

Abstract: Systems, methods, and computer-readable storage media for generating personalized tag recommendations using speech analytics. The system first analyzes an audio stream to identify topics in the audio stream. Next, the system identifies tags related to the topics to yield identified tags. Based on the identified tags, the system then generates a tag recommendation for tagging the audio stream. The system can also send the tag recommendation to a device associated with a user for presentation to the user.

Abstract: Methods and apparatus are provided for collecting proxy presence information about an object associated with a user from one or more proxy presence sources associated with the user. A proxy presence agent is associated with each of the proxy presence sources; and the proxy presence agents provide proxy presence information to one or more presence servers. The object may be, for example, one or more of a business document, an application document, or one or more runtime objects associated with the user. The proxy presence agent reports one or more of macropresence events and micropresence events related to the object. A continuous presence function is generated for each of the proxy presence sources that characterizes the likelihood that the object is active at the corresponding presence source at a given time. The proxy presence sources may include, for example, one or more business applications, application execution environments, devices or locations.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable storage media for presenting temporal aspects of a group of tags associated with a primary media stream. The temporal aspects of the tags are presented by obtaining temporal metadata for the tags, generating a secondary media stream for the media event based on the temporal metadata, and delivering the secondary media stream to a user terminal, such that the secondary media stream is navigable at the user terminal. The secondary media stream includes a sequence of representations of the tags visually depicting a relative significance of the tags during different intervals of times for the media event. Changes in the relative significance of the tags between successive representations can be depicted by changing at least one of a size, position, a shape, and a color of indicia associated with the tags.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for processing media highlights. A first method includes displaying a real-time media event to a user, and, upon receiving a first indication from the user at a first time, generating a highlight of the real-time media event based on the first time, the highlight being associated with a portion of the real-time media event at the first time, and associating, in a highlight database, the highlight with an individual profile of the user. The highlight can include parameters for media content and/or duration. The highlight duration can be based on an analysis of content of the real-time media event. Highlights can be assigned to specific highlight categories. Other aspects disclosed herein apply to playback of media highlights during playback of a recorded media event, and managing stored highlights.