Patents by Inventor Akashdeep Khudia

Akashdeep Khudia has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Smart support
    Patent number: 10606619
    Abstract: Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.
    Type: Grant
    Filed: June 20, 2017
    Date of Patent: March 31, 2020
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Akashdeep Khudia, Srinivasa Reddy Manda, Andrew James Peacock, Russell Simpson, David Paul Limont, Zohaib Ali
  • SMART SUPPORT
    Publication number: 20180365027
    Abstract: Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.
    Type: Application
    Filed: June 20, 2017
    Publication date: December 20, 2018
    Inventors: Akashdeep Khudia, Srinivasa Reddy Manda, Andrew James Peacock, Russell Simpson, David Paul Limont, Zohaib Ali