Patents by Inventor Akihito TOMORI

Akihito TOMORI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ACD system, incoming-call order notification method, and non-transitory computer readable medium
    Patent number: 10142470
    Abstract: In an ACD system according to the present disclosure, when an ACD apparatus having a function of automatically assigning incoming telephone calls for reception work to arbitrary reception-staff terminals receives a notification request for information about a distribution order of incoming telephone calls from a reception-staff terminal that is waiting for an incoming telephone call through a network, the ACD apparatus generates incoming-call distribution order information indicating the distribution order of incoming telephone calls for, among one or a plurality of reception-staff terminals, the reception-staff terminal that has made the request, transmits the incoming-call distribution order information to the reception-staff terminal that has made the request through the network, displays the incoming-call distribution order information on a screen of the reception-staff terminal, and thereby notifies a reception staff member that has made the request of the incoming-call distribution order information.
    Type: Grant
    Filed: July 27, 2016
    Date of Patent: November 27, 2018
    Assignee: NEC Platforms, Ltd.
    Inventor: Akihito Tomori
  • ACD SYSTEM, INCOMING-CALL ORDER NOTIFICATION METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM
    Publication number: 20180249009
    Abstract: In an ACD system according to the present disclosure, when an ACD apparatus -having a function of automatically assigning incoming telephone calls for reception work to arbitrary reception-staff terminals receives a notification request for information about a distribution order of incoming telephone calls from a reception-staff terminal that is waiting for an incoming telephone call through a network, the ACD apparatus generates incoming-call distribution order information indicating the distribution order of incoming telephone calls for, among one or a plurality of reception-staff terminals, the reception-staff terminal that has made the request, transmits the incoming-call distribution order information to the reception-staff terminal that has made the request through the network, displays the incoming-call distribution order information on a screen of the reception-staff terminal, and thereby notifies a reception staff member that has made the request of the incoming-call distribution order information.
    Type: Application
    Filed: July 27, 2016
    Publication date: August 30, 2018
    Applicant: NEC Platforms, Ltd.
    Inventor: Akihito TOMORI