Abstract: A system, method, and computer program product are provided to facilitate changing authentication information in an environment having two or more configuration items. Establishing a connection between the configuration items may require matching authentication information corresponding to the first configuration item with authentication information transmitted from the second configuration item. The system may include a repository storing at least one predetermined attribute corresponding to a configuration item, and a relation between the configuration item and another configuration item. The attribute and/or the relation may be updated by discovery that detects information regarding configuration items. In response to a request to change authentication information corresponding to the first configuration item, and based on the relation, an identification unit may identify a second configuration item influenced by the change.

Abstract: A method for dynamically updating a service level agreement, performed by a cloud computing server, includes storing a preference for service selection, acquiring an actual usage level of a first service provided to a user during a predetermined time period in accordance with a first service level agreement, determining a second service level agreement different from the first service level agreement based on the actual usage level acquired during the predetermined time period, and selecting a second service that satisfies the second service level agreement.

Abstract: A computer network connects to a first computer, a second computer, other multiple computers, and a job category database A service to be executed by any of the other multiple computers is divided into multiple jobs; the job category is associated with each of the divided jobs; a region code and an instruction to execute the service are received from the first computer; and for each of the multiple jobs, the job category database is searched with the received region code and the associated job category as keys to acquire the operation identifier list corresponding to the job; the operation identifier list is transmitted to at least one of the other multiple computers; and a combination of the job, the identifier of that other computer and the identifier list are transmitted to the first computer.

Abstract: A computer system for managing batch jobs is described. The computer system includes a storage unit for storing at least one job template, and an execution unit for creating or updating a job net definition following a condition defined in the at least one job template, creating or updating a job net, or executing a discovery of a job conflict using at least one attribute or relationship in a set of data including at least one predetermined attribute of an configuration item, and a relationship between the configuration item and another configuration item, the set of data being stored in a repository and updatable through a discovery for detecting information about a configuration item. The present invention further provides a method and computer program product for managing batch jobs.

Abstract: Disclosed embodiments include a computer system for receiving an encrypted password from an ID management system. The computer system sends the encrypted password to a decryption system, where the decryption system decrypts the encrypted password. The decrypted password is then transmitted to the computer system, and the computer system transfers the decrypted password to a configuration item disposed on a network. Based on the password, the configuration item sends data concerning the configuration item to the computer system.

Abstract: A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

Abstract: The present invention provides an apparatus and method for, in a browser equipped telephone, transmitting a URL together with a voice message when a called party is set to an answering mode, and allowing URL information to be extracted and passed to the browser when a recorded message is played or reproduced.

Abstract: A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

Abstract: One objective of this invention is to provide means for selecting, from among an enormous amount of data, truly necessary information, and for distributing such selected information while maintaining the secrecy of personal information. Information, such as public user information, that a user permits to be registered is stored in the server of an information provider, which refers to such information in order to filter information that is to be distributed and to generate information choices. The information choices are then transmitted to the user terminal and the user filters them and makes second choices by referring to secret user information stored in the user terminal. The user then requests from the server the main body of information for such second choices. Upon the receipt of the user's request, the server transmits the requested main body of information and the user terminal receives and displays the information.

Abstract: A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

Abstract: A customer browser and an agent browser are connected to each other through a collaboration server, and a Web server is controlled so as to be accessed through the collaboration server. When the browsers and refer to a page, the collaboration server embeds an applet for detecting a change in the page and a client controller for displaying a page corresponding to changed page information of the other party which performs collaboration. When the customer and agent browsers detect the change in the page, the applet is invoked, and the changed page information is sent to the other party via the collaboration server, and the client controller on the other party controls the browser so as to display the changed page.

Abstract: A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

Abstract: To display contents desired by a user in one information terminal onto another information terminal having no special software for collaboration when collaboration is performed through internets. If a customer clicks on a “call button” with a browser, an agent who performs collaboration is assigned. The browser on the customer side shows both a screen starting a default and an object giving instructions to display the next page. The screen on the agent side shows the number of a document to which the customer refers, and the agent can change this number. If the customer selects the object giving instructions to display the next page, a hypertext makeup language (HTML) including that object is generated based on the document number changed by the agent, the HTML being transmitted to the customer side.

Abstract: A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

Abstract: The invention achieves internet-based collaboration without having to install collaboration software on one of the computer. For example, a customer of a bank would like to collaborate with an agent of the bank. The customer accesses an external web server via a collaboration server. The collaboration server replaces a transition destination URL of HTML code acquired according to a request from the customer with a character string including a host name for the collaboration server and transition destination identification information and sends this character string to the user. When the customer clicks a link, the actual URL to be acquired is specified from the transition destination identification information at the collaboration server, and this URL is acquired by proxy and returned to the customer's browser.

Abstract: A system allows a user to specify restriction categories for media provided by a content provider. The media can be rated, guaranteed, and marked with a digital watermark to verify that the media matches the restrictions placed by the user. This process may also be used by a content provider to verify the status of customer's accounts, restricting media to those customers whose accounts are paid. The system calculates a digest value of content provided by a content provider on a terminal of the content provider, and generates control information including the calculated digest value. The digest value included in the control information is compared with a digest value calculated on a terminal of the user. This comparison is used to control the reproduction of the content on the user's terminal. Content reproduction control is achieved by using the key information on the user's terminal to determining whether the control information is valid.

Abstract: A system, apparatus and method for generating a transparent window on an application window designated by an operator. An annotation is drawn in the transparent window depending on the kind of message generated on the transparent window. The invention can be utilized in collaborating with another terminal located in a remote location. There are a scheme in which a window of an application to be collaborated and a transparent window corresponding thereto are started in the both systems and only the data such as an image drawn on the transparent window is transmitted to the collaborating system and another scheme in which an application to be collaborated is run only on one of the systems and an image merging the annotation data is transmitted to the other system.

Abstract: One objective of this invention is to provide means for selecting, from among an enormous amount of data, truly necessary information, and for distributing such selected information while maintaining the secrecy of personal information. Information, such as public user information, that a user permits to be registered is stored in the server of an information provider, which refers to such information in order to filter information that is to be distributed and to generate information choices. The information choices are then transmitted to the user terminal and the user filters them and makes second choices by referring to secret user information stored in the user terminal. The user then requests from the server the main body of information for such second choices. Upon the receipt of the user's request, the server transmits the requested main body of information and the user terminal receives and displays the information.

Abstract: [Object]

Abstract: A window controlling method makes a chat window immediately available without being an obstacle, when a user wants to use it. The window is enlarged to a first size larger than the window size used in activating an application program when the volume of the contents to be displayed on the window reaches a predetermined value, and the window is reduced to a second size smaller than the first size when at least a part of the contents to be displayed on the window is erased.