Abstract: Techniques are provided for managing, within a storage system, the sequence in which I/O requests are processed by the storage system based, at least in part, on one or more logical characteristics of the I/O requests. The logical characteristics may include, for example, the identity of the user for whom the I/O request was submitted, the service that submitted the I/O request, the database targeted by the I/O request, an indication of a consumer group to which the I/O request maps, the reason why the I/O request was issued, a priority category of the I/O request, etc. Techniques are also provided for automatically establishing a scheduling policy within a storage system, and for dynamically changing the scheduling policy in response to changes in workload.