Patents by Inventor Alan de Robert d'Escragnolle

Alan de Robert d'Escragnolle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods systems and computer program products for managing access to customer data
    Patent number: 9712678
    Abstract: Controlling access to customer data. A customer service agent is provided with indirect access to customer data through an intermediate computer such that it is not necessary for the customer service agent to ask questions about the received customer data or receive such data from the customer directly. Secure data access can be used to validate customers and streamline customer interaction and discussions with customer service agents since many questions a customer service agent may ask a customer directly during a discussion are already answered and known to the customer service agent before the customer speaks with the customer service agent. The customer can select which merchants receive customer data, and customer data can be entered manually or acquired by processing images of customer documents or cards such as personal identification or account cards containing information to be used during customer service discussions.
    Type: Grant
    Filed: August 8, 2016
    Date of Patent: July 18, 2017
    Assignee: INTUIT INC.
    Inventors: Alan de Robert d'Escragnolle, Marko S. Rukonic, Eugene Krivopaltsev
  • Methods systems and computer program products for managing access to customer data
    Patent number: 9412103
    Abstract: Controlling access to customer data. A customer service agent is provided with indirect access to customer data through an intermediate computer such that it is not necessary for the customer service agent to ask questions about the received customer data or receive such data from the customer directly. Secure data access can be used to validate customers and streamline customer interaction and discussions with customer service agents since many questions a customer service agent may ask a customer directly during a discussion are already answered and known to the customer service agent before the customer speaks with the customer service agent. The customer can select which merchants receive customer data, and customer data can be entered manually or acquired by processing images of customer documents or cards such as personal identification or account cards containing information to be used during customer service discussions.
    Type: Grant
    Filed: October 29, 2012
    Date of Patent: August 9, 2016
    Assignee: INTUIT INC.
    Inventors: Alan de Robert d'Escragnolle, Marko S. Rukonic, Eugene Krivopaltsev