Patents by Inventor Alan Pan

Alan Pan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
    Patent number: 8041019
    Abstract: An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: October 18, 2011
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Zor Gorelov, Alan Pan
  • Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
    Publication number: 20070165808
    Abstract: An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.
    Type: Application
    Filed: January 10, 2007
    Publication date: July 19, 2007
    Inventors: Roberto Pieraccini, Zor Gorelov, Alan Pan
  • Sonic face brush
    Patent number: D764172
    Type: Grant
    Filed: January 22, 2015
    Date of Patent: August 23, 2016
    Assignee: Wenzhou Onicare Electrical Technology, Co.
    Inventor: Alan Pan