Abstract: An ordered set of root cause analysis (RCA) document entry criteria is identified. RCA input segments are specified using unstructured natural language input, including at least: incident descriptive elements, a single problem statement, a set of why questions and answers, and a single cause categorization. A guided input sequence of the RCA input segments is performed interactively with a user. Quality indicators of content of user input entered during a respective RCA input segment are determined using a scoring algorithm, and the user is assisted with improving precision and consistency of the user input. Responsive to a threshold of consistent user input across the RCA input segments resulting in identification of a single cause categorization of an information technology (IT) problem, an RCA document is generated that identifies the single cause categorization of the new IT problem.

Abstract: An ordered set of root cause analysis (RCA) document entry criteria is identified. RCA input segments are specified using unstructured natural language input, including at least: incident descriptive elements, a single problem statement, a set of why questions and answers, and a single cause categorization. A guided input sequence of the RCA input segments is performed interactively with a user. Quality indicators of content of user input entered during a respective RCA input segment are determined using a scoring algorithm, and the user is assisted with improving precision and consistency of the user input. Responsive to a threshold of consistent user input across the RCA input segments resulting in identification of a single cause categorization of an information technology (IT) problem, an RCA document is generated that identifies the single cause categorization of the new IT problem.

Abstract: A method, computer program product, and a computer system is provided. A processor receives a workflow, where the workflow includes a plurality of processes. A processor generates an enumerated list corresponding to the plurality of processes of the workflow. A processor maps a plurality of workflow snapshots to a value in the enumerated list. A processor generates a table, where the table comprises rows of a plurality of work requests and columns of the mapped plurality of workflow snapshots. A processor determines one or more open cycle times for open processes of the plurality of work requests. A processor determines one or more closed cycle times for closed processes of the plurality of work requests. A processor displays a report including the table, the one or more open cycle times, and the one or more closed cycle times.

Abstract: One or more computer processors generate a probability model for a cycle time of a complexity category of a completed project. One or more computer processors determine an overdue risk probability of an active project using the generated probability model. The completed project has a start date and an end date. In addition, the cycle time reflects the time difference between the start date and the end date.

Abstract: The present invention relates generally to new planar substrates that are metallized and embedded with material to minimize the camber and method thereof. The invention also relates to the fabrication of multilayer ceramic (MLC) substrates for packaging electronic devices. More particularly, this invention relates to the fabrication of thin and small ceramic substrates which do not need post-sintering processing to control the flatness of the sintered product.

Abstract: An apparatus for loading, chamfering and unloading a ceramic or ceramic/polymer substrate for electronic components. An automatic part loader moves substrates in a row as a unit, using a frangible pin to push the parts. The part loader separates the first of the substrates from the rest, and a load pedestal pushes the first substrate up into a loading/unloading nest. The load pedestal is mounted on rods so that the substrate may move laterally to center itself in the nest. The nest then rotates to load the substrate onto a movable process pedestal. The chamfering apparatus includes a pair of spaced, rotatable cutting spindles for chamfering edges and corners on the substrate.

Abstract: Camber of ceramic substrates is prevented by placing a conformable load tile over substrates during sintering. The conformable load tile has an initial curvature that facilitates escape of substrate binder gases during a burn out cycle. Subsequently, the conformable load tile conforms to the substrates under the higher heat of sintering temperature to maintain flatness of the substrates. To prevent sticking of the conformable load tile to the substrates, the conformable load tile is provided with a nonstick surface.

Abstract: A burnisher for disassociating undesirable material from a work piece includes a wire and a burnishing medium operably associated with the wire. The flexibility of the burnisher permits forces to be generated to disassociate the burnishing medium.

Abstract: An apparatus for loading, chamfering and unloading a ceramic or ceramic/polymer substrate for electronic components. An automatic part loader moves substrates in a row as a unit, using a frangible pin to push the parts. The part loader separates the first of the substrates from the rest, and a load pedestal pushes the first substrate up into a loading/unloading nest. The load pedestal is mounted on rods so that the substrate may move laterally to center itself in the nest. The nest then rotates to load the substrate onto a movable process pedestal. The chamfering apparatus includes a pair of spaced, rotatable cutting spindles for chamfering edges and corners on the substrate.