Abstract: Systems and methods for capturing and tracking requests are provided. A method includes receiving a communication from a third-party computing device including request to interact with an application hosted by an enterprise and transforming the communication into a structured format thereby generating a request data object. The request data object includes a unique user identifier and user metadata associated with the request. The method also includes generating an enhanced request data object and storing the enhanced request data object into a transaction tracking database. The method includes processing the request data object, updating the enhanced request data object responsive to the processing, and outputting a control signal associated with one or more status indicators of the enhanced request data object.