Patents by Inventor Alan Yengoyan

Alan Yengoyan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
    Patent number: 10601994
    Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
    Type: Grant
    Filed: July 23, 2019
    Date of Patent: March 24, 2020
    Assignee: MATTERSIGHT CORPORATION
    Inventors: Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson, Christopher Danson
  • METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVANCE OF TELEPHONIC COMMUNICATIONS BETWEEN CUSTOMERS AND A CONTACT CENTER
    Publication number: 20190349478
    Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
    Type: Application
    Filed: July 23, 2019
    Publication date: November 14, 2019
    Inventors: Kelly CONWAY, Alan YENGOYAN, Douglas BROWN, David GUSTAFSON, Christopher DANSON
  • System and methods for determining trends in electronic communications
    Patent number: 10419611
    Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
    Type: Grant
    Filed: September 29, 2008
    Date of Patent: September 17, 2019
    Assignee: MATTERSIGHT CORPORATION
    Inventors: Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson, Christopher Danson
  • Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
    Publication number: 20090103709
    Abstract: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
    Type: Application
    Filed: September 29, 2008
    Publication date: April 23, 2009
    Inventors: Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson, Christopher Danson