Abstract: A method and system for providing important medical information to patients via videoconference is provided, which further allows the videoconference to be recorded for later reference, and allow input from the patient to be recorded. The videoconference allows the patient to freely ask questions or seek further information. A user interface may be present to allow the patient to read text, see graphic illustrations, obtain printed matter, and respond non-verbally to the interviewer. The input and output of the user interface may also be recorded for future reference.

Abstract: A videoconference access facility is described that allows people to obtain services and engage in financial transactions via a face-to-face video conference with a remote moderator. Because the remote moderator is there to receive verbal instructions and provide verbal support, the facility allows people to engage in complex transactions even if they are unable to read or write. The facility can be equipped with numerous types of devices that allow the moderator to view and receive information from documents, financial instruments, identification cards, and smart cards; as a result, the facility can provide financial transactions without the support of a bank. The facility may be used as part of a greater telecommunication network to deliver such services.