Patents by Inventor Albert Robinson Seeley

Albert Robinson Seeley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of generating test scripts using a voice-capable markup language
    Patent number: 7590542
    Abstract: A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
    Type: Grant
    Filed: May 7, 2003
    Date of Patent: September 15, 2009
    Inventors: Douglas Carter Williams, Wesley C. Hand, Jr., Henry Houh, Albert Robinson Seeley
  • Multimedia synchronization system
    Patent number: 6944799
    Abstract: An multimedia synchronization services system has been provided that can synchronize input actions and test data measurements associated with activities of a client/server computer system. The system can be applied to virtual test systems coupled to a contact center to provide time latency measurements between input actions to the calling center and resulting contact center functions.
    Type: Grant
    Filed: March 15, 2002
    Date of Patent: September 13, 2005
    Assignee: Empirix Inc.
    Inventors: Albert Robinson Seeley, Steven Todd Sigel, Douglas Carter Williams
  • Method of generating test scripts using a voice-capable markup language
    Publication number: 20030212561
    Abstract: A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
    Type: Application
    Filed: May 7, 2003
    Publication date: November 13, 2003
    Inventors: Douglas Carter Williams, Wesley C. Hand, Henry Houh, Albert Robinson Seeley