Patents by Inventor Alberto Pasi

Alberto Pasi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Context-aware social media disaster response and emergency management
    Patent number: 9408051
    Abstract: Social media websites contain posts which may benefit persons affected by an emergency situation or natural disaster. Discovering trustworthy posters of useful information is disclosed such that messages indicating relevant information, and an associated trust value, may be provided to interested parties.
    Type: Grant
    Filed: May 29, 2013
    Date of Patent: August 2, 2016
    Assignee: Avaya Inc.
    Inventors: Peter Finney, Alberto Pasi, David Skiba, Reinhard P. Klemm
  • CONTEXT-AWARE SOCIAL MEDIA DISASTER RESPONSE AND EMERGENCY MANAGEMENT
    Publication number: 20140359008
    Abstract: Social media websites contain posts which may benefit persons affected by an emergency situation or natural disaster. Discovering trustworthy posters of useful information is disclosed such that messages indicating relevant information, and an associated trust value, may be provided to interested parties.
    Type: Application
    Filed: May 29, 2013
    Publication date: December 4, 2014
    Inventors: Peter Finney, Alberto Pasi, David Skiba, Reinhard P. Klemm
  • Customer shared control in customer service scenarios
    Patent number: 8571195
    Abstract: Provided herein is a system and method for sharing control of a customer service provided by a contact center. The method may include: receiving, from a customer, a customer contact to request the customer service; communicating by use of a communication channel between the customer and the contact center in order to provide the customer service; receiving a join request, from the customer, to join an outside party to the customer service; and joining the outside party to the customer service.
    Type: Grant
    Filed: July 29, 2011
    Date of Patent: October 29, 2013
    Assignee: Avaya Inc.
    Inventors: Alberto Pasi, Mark Schmidt, Andrew D. Flockhart
  • CUSTOMER SHARED CONTROL IN CUSTOMER SERVICE SCENARIOS
    Publication number: 20130028396
    Abstract: Provided herein is a system and method for sharing control of a customer service provided by a contact center. The method may include: receiving, from a customer, a customer contact to request the customer service; communicating by use of a communication channel between the customer and the contact center in order to provide the customer service; receiving a join request, from the customer, to join an outside party to the customer service; and joining the outside party to the customer service.
    Type: Application
    Filed: July 29, 2011
    Publication date: January 31, 2013
    Applicant: Avaya Inc.
    Inventors: Alberto Pasi, Mark Schmidt, Andrew D. Flockhart