Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Abstract: A system and method for analyzing data center enterprise information via backup images. Remote analysis of many data center environments and configurations are performed for support services and enabling rapid deployment of new systems of a defined type. Backup images are made of individual configurations for each system. The backup images are loaded onto remote hardware for analysis and support. A master image for standardized configuration is automatically upgraded with patches and bug fixes from vendor sites maintaining a new baseline for further installations.