Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for securing data. One of the methods includes receiving one or more network data packets. The one or more network data packets include a token that identifies stored sensitive data. The one or more network data packets are desanitized, by: identifying and extracting, from the one or more network data packets, the token; requesting, from a distributed file system, the stored sensitive data, based upon the token; and receiving, in response to the request, the stored sensitive data as received stored sensitive data.

Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.

Abstract: Embodiments described herein disclose methods and systems for identifying that a user is accessing a retailer or service provider website and automatically enabling an interactive window that includes personalized user information. The system can detect that the user is accessing a payment webpage associated with the website, and, in response, generate a selectable list of payment instruments associated with the user. When the user selects a payment instrument, the system can create an electronic ghost card linked to the payment instrument and the electronic ghost card information can be input into the payment webpage.

Abstract: An exemplary method comprises generating receiving an authentication request from a graphical user interface on a first computing device; generating a first encrypted media element; displaying the encrypted media element on the GUI; receiving a second encrypted media element from a second computing device; upon determining that the first and second encrypted media elements have a positive match, querying an identification value associated with the second computing device; receiving the identification value associated with the second computing device; upon the identification value matching a data record within a database, determining an account associated with the data record within the database; and authenticating the first computing device by granting the first computing device access to the account associated with the second computing device.

Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.

Abstract: Embodiments described herein disclose methods and systems for identifying that a user is accessing a retailer or service provider website and automatically enabling an interactive window that includes personalized user information. The system can detect that the user is accessing a payment webpage associated with the website, and, in response, generate a selectable list of payment instruments associated with the user. When the user selects a payment instrument, the system can create an electronic ghost card linked to the payment instrument and the electronic ghost card information can be input into the payment webpage.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for securing data. One of the methods includes receiving, by a computer system, a network packet for analysis. The method includes determining, by the computer system, to examine the network packet for private data. The method includes identifying, by the computer system, private data in payload of the packet. The method includes encrypting the private data. The method includes storing the encrypted private data in a location separate from the payload. The method also includes obfuscating the private data by adding a reference to the location of the encrypted private data in the payload.

Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for securing data. One of the methods includes receiving, by a computer system, a network packet for analysis. The method includes determining, by the computer system, to examine the network packet for private data. The method includes identifying, by the computer system, private data in payload of the packet. The method includes encrypting the private data. The method includes storing the encrypted private data in a location separate from the payload. The method also includes obfuscating the private data by adding a reference to the location of the encrypted private data in the payload.

Abstract: Embodiments of the systems and methods described herein can detect that a user is accessing a payment webpage of a website associated with a merchant. The system can cause a window requesting authentication credentials associated with an account of the user to appear on a display of a computing device associated with the user. After the system has received and verified the authentication credentials, the system can create a merchant-specific virtual card linked to a pre-existing payment instrument associated with the account. The system can enter information associated with the merchant-specific virtual card in a payment section of the payment webpage. After receiving an authorization request for a transaction using the merchant-specific virtual card, the system can authorize the transaction based on a balance of the pre-existing payment instrument.