Patents by Inventor Alejandro Gabriel Perez Rodriguez

Alejandro Gabriel Perez Rodriguez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Response recommendation system
    Patent number: 10853577
    Abstract: A data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The response recommendation model generates response vectors based on custom responses and using the trained model and generates a context vector based on received input at the interactive conversation service. The context vector is compared to the set of response vectors to identify a set of recommended responses, which are recommended to an agent conversing with a user using the interactive conversation service.
    Type: Grant
    Filed: September 21, 2018
    Date of Patent: December 1, 2020
    Assignee: salesforce.com, inc.
    Inventors: Zachary Alexander, Jayesh Govindarajan, Peter White, Weiping Peng, Colleen Smith, Vishal Shah, Jacob Nathaniel Huffman, Alejandro Gabriel Perez Rodriguez, Edgar Gerardo Velasco, Na Cheng
  • RESPONSE RECOMMENDATION SYSTEM
    Publication number: 20200097544
    Abstract: A data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The response recommendation model generates response vectors based on custom responses and using the trained model and generates a context vector based on received input at the interactive conversation service. The context vector is compared to the set of response vectors to identify a set of recommended responses, which are recommended to an agent conversing with a user using the interactive conversation service.
    Type: Application
    Filed: September 21, 2018
    Publication date: March 26, 2020
    Inventors: Zachary Alexander, Jayesh Govindarajan, Peter White, Weiping Peng, Colleen Smith, Vishal Shah, Jacob Nathaniel Huffman, Alejandro Gabriel Perez Rodriguez, Edgar Gerardo Velasco, Na Cheng