Abstract: A method for providing interactive voice response (IVR) includes providing, by an IVR telephone system, to a telephone caller connected to the IVR telephone system, an auditory prompt informing the user of the availability of a visual menu system useable in lieu of the IVR telephone system. The caller is forwarded, by the IVR telephone system, to a passive telephone access point (PTAP). A notification is sent, by the PTAP, to the caller via a communication channel distinct from the voice communication channel via which the caller connected to the IVR telephone system. The notification includes information for directing the caller to connect to the visual menu system. The caller connects to the visual menu system using the information provided in the notification.

Abstract: A folder includes a plurality of rotatable fold rollers and a plurality of rotatable nip rollers. Each nip roller forms a nip having a nip spacing with an adjacent fold roller. The nips may include an input nip for receiving collations, a plurality of intermediate nips for delivering the collations to one of a buckle chute and a deflector to form folded collations, and an output nip for discharging the folded collations. The folder may further include an adjustment system associated with each nip roller for selectively moving the nip roller with respect to the adjacent fold roller based on predetermined collation thickness data to change the nip spacing for sequential collations.

Abstract: A folder includes a plurality of rotatable fold rollers and a plurality of rotatable nip rollers. Each nip roller forms a nip having a nip spacing with an adjacent fold roller. The nips may include an input nip for receiving collations, a plurality of intermediate nips for delivering the collations to one of a buckle chute and a deflector to form folded collations, and an output nip for discharging the folded collations. The folder may further include an adjustment system associated with each nip roller for selectively moving the nip roller with respect to the adjacent fold roller based on predetermined collation thickness data to change the nip spacing for sequential collations.