Abstract: Aspects of the subject disclosure may include, for example, obtaining a description of an incident relating to an entity, wherein the description is provided from a user device associated with a user, and wherein the entity comprises a product or a service that is offered by an organization to a plurality of users that includes the user, generating, using an AI model, a recommended classification for the incident based on the obtaining, wherein the generating involves converting the description into a vector and performing semantic searching for the vector in one or more databases of vectors, and based on the recommended classification, causing an automated pre-programmed script to be deployed the user device, wherein deployment of the automated pre-programmed script triggers the user device to execute the automated pre-programmed script to resolve the incident. Other embodiments are disclosed.

Abstract: An ignition assembly for use in pilots for flaring, incineration, and process burner applications, includes a hot surface igniter assembly specifically located in the pilot head or combustion chamber of a flame front ignition system for providing a pilot ignition source. The pilot head is positioned proximally to the exhaust exit of a flare gas stack. The hot surface ignition assembly is positioned proximally to the pilot head. The hot surface ignition assembly passes electric current through a ceramic-insulated element in order to produce heat by induction sufficient to ignite said pilot gas. A thermocouple, or other form of flame sensor, is provided for detecting and a sensing the existence of pilot flame and for controlling the ignition sequence.