Abstract: A conference system enables a communication session between two or more participants. During the communication session, a participant device displays a visual code that is scanned by the device in which the identity is unknown. Based on the scan of the visual code, the conference system transfers the communication session such that it is continued between the device in which the identity is unknown and the one or more devices of the remaining participants of the conference.

Abstract: A conference system enables a communication session between two or more participants. During the communication session, a participant device displays a visual code that is scanned by the device in which the identity is unknown. Based on the scan of the visual code, the conference system transfers the communication session such that it is continued between the device in which the identity is unknown and the one or more devices of the remaining participants of the conference.

Abstract: A video conference system for sharing sensitive information between a first participant and a second participant. The video conference system receives a video stream captured by a camera device of a first participant of a video conference, analyzes the video stream during the video conference to identify portions of the video stream containing sensitive information presented by the first participant and captured by the camera device, masks the portions of the video stream containing sensitive information to generate a redacted video stream, and outputs the redacted video stream during the video conference for display at a display device of a second participant of the video conference.

Abstract: A video conference system for execution of a workflow based on a type of object shared in a video conference. The video conference system receives a video stream captured by a camera device of a first participant of a video conference; performs object detection on the video stream during the video conference to determine an object type of an object presented by the first participant to the camera device; determines a workflow related to the object type based on the determined object type; and outputs data for executing the workflow at a device of a second participant of the video conference.

Abstract: A conference system is configured to identify a local conference participant who is speaking in a user interface of a remote conference participant. The conference system captures audio data of a conference participant who is speaking in a physical space having at least two conference participants. An identity of the conference participant is determined based on sensor data captured by a sensor device associated with the physical space. The conference system generates an output configured to cause a client application to present a representation of the identity of the conference participant who is speaking concurrently with a presentation of speech audio of the conference participant who is speaking.

Abstract: A server receives a query from a user device for posting to a communication modality. The server determines, using a chat bot associated with the communication modality, that the query corresponds to a stored question associated with a stored answer in a knowledgebase. The server provides, via the chat bot, the stored answer to the user device with a prompt to forgo posting the query to the communication modality.

Abstract: A system may assign a set of one or more actions to a programmable button of a contact center device connected to an agent device of a contact center agent. The set of one or more actions may correspond to a workflow associated with a contact center engagement between a contact center user and the contact center agent. The set of one or more actions may be assigned based on at least one of activating the contact center device or connecting the contact center device to a network. The system may initiate, based on a selection of the programmable button, the workflow by transmitting, from the contact center device to the agent device, information configured to cause the agent device to perform the set of one or more actions.

Abstract: A contact center server receives, during a contact center engagement and via a chat bot of the contact center server, a query from a user device. The contact center server determines that the query corresponds to a stored prompt associated with a stored response in a contact center knowledgebase. The contact center server provides, via the chat bot, the stored response to the user device.

Abstract: A conference system enables a real-time communication session between two or more participants. During the real-time communication session, a participant device requests to transfer the real-time communication session to a device in which an identity of the device is unknown. The participant device displays a visual code that is scanned by the device in which the identity is unknown. Based on the scan of the visual code, the conference system transfers the real-time communication session such that it is continued between the device in which the identity is unknown and the one or more devices of the remaining participants of the conference.