Abstract: Systems, apparatus, and computer program products are provided for automating and standardizing documentation of details associated with fraud-related financial institution customer calls. Automating the documentation of call details results in a highly efficient process that eliminates the need for the financial institution representatives to manually input notes during or after a call. Standardization of the documentation of details/notes, assures that the notes are accurate and are in a format that can be readily interpreted and used by subsequent financial institution representatives engaged in future calls from the customer or other activities requiring call history information.