Patents by Inventor Aleksandr Tikin

Aleksandr Tikin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call Transfer Using Session Initiation Protocol (SIP)
    Publication number: 20080049734
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Application
    Filed: October 30, 2007
    Publication date: February 28, 2008
    Inventors: Vyacheslav Zhakov, Vyacheslav Sayko, Aleksandr Tikin
  • Call transfer using session initiation protocol (SIP)
    Publication number: 20060067309
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Application
    Filed: October 24, 2005
    Publication date: March 30, 2006
    Inventors: Vyacheslav Zhakov, Vyacheslav Sayko, Aleksandr Tikin