Patents by Inventor Alessandro CAFFARI

Alessandro CAFFARI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated customer contact center testing, monitoring and diagnostic systems
    Patent number: 9819792
    Abstract: An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system. The synced results can be analyzed to verify that a true fault has occurred and also to identify both failure conditions and specific hardware malfunctions giving rise to the noted failure. The internal monitoring system can interface with the external testing system to cause one or more testing stimuli to be launched by external testing system. The internal monitoring data can also be linked to the external testing data for drill-down viewing by a user.
    Type: Grant
    Filed: January 23, 2016
    Date of Patent: November 14, 2017
    Assignee: Integrated Research Limited
    Inventors: Russell Zilles, Shan Brickey, Michael Burke, Alessandro Caffari, Christopher Dorrington, Alexander Baburin
  • INTEGRATED CUSTOMER CONTACT CENTER TESTING, MONITORING AND DIAGNOSTIC SYSTEMS
    Publication number: 20160219143
    Abstract: An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system. The synced results can be analyzed to verify that a true fault has occurred and also to identify both failure conditions and specific hardware malfunctions giving rise to the noted failure. The internal monitoring system can interface with the external testing system to cause one or more testing stimuli to be launched by external testing system. The internal monitoring data can also be linked to the external testing data for drill-down viewing by a user.
    Type: Application
    Filed: January 23, 2016
    Publication date: July 28, 2016
    Inventors: Russell ZILLES, Shan BRICKEY, Michael BURKE, Alessandro CAFFARI, Christopher DORRINGTON, Alexander BABURIN